Nearly NaturalReviews of nearlynatural.com

When I purchased from Nearly Natural in January, their website said they offer free returns for 30 days and satisfaction is guaranteed. This made me feel confident enough to place my order with a new vendor. (Note that now the copy has been updated to read: "Worry Free Shopping- Nearly Natural wants you to have the easiest, most worry-free shopping experience possible. And that’s not just talk – we back it up by offering you the best artificial plants in the world, a huge stock ready to go, a simple (and secure) online shopping experience, free shipping, and a hassle-free - just contact us within 30 days of purchase.*") Clearly edited in a rush, it doesn't even make sense. I've emailed them 10 times in 7 weeks, starting immediately upon receipt of my order. After 3+ weeks, I finally got a return authorization. Unfortunately, I need to return two items shipped separately so I need two labels. I've been saying that all along. Enter another 4 weeks of multiple emails without any response (nor any refund yet processed for the returned item). They have the WORST customer experience I've ever seen in my life. No packing slips, no way to self-initiate a return online. Terrible business practices. They need to be investigated. Avoid them like the plague.

Absolutely the WORST customer service. They never returned calls or e-mails. I ordered from them and a competitor and got the other flowers in a week, three weeks later I was still trying to get a status from Nearly Natural. The website had "In Fulfillment" all that time. My order arrived in approx. four weeks. When I finally got to talk to someone he told me that wholesale orders take longer, to expect 4 to 6 week delivery. That is something that needs to be stated up front, not when you're waiting on flowers for a piece. Not doing business with them again.

Can find plants of same quality at other retail outlets for much cheaper. After confirming a returned item had been received, it has taken multiple emails over several weeks to finally get a response on refund that had not been issued. Still not resolved. Frustrating experience, very.