NDZPerformance.comReviews of ndzperformance.com

Incredible condescending, unprofessional, arrogant, dgaf customer service. Politely asked for some pin malfunction, received passive aggressive response and then ghosting. I originally wanted to buy multiple products for my firearms. Now I will never visit this shop due to the humiliation I received as a common first-time customer.

0/5 Stars Extremely disappointed with the level of customer service from NDZ Performance. My order has now been sitting for 4 days with no progress updates, no communication, and no information regarding when it will actually ship. I’ve ordered from them before, and unfortunately their shipping has consistently been slow, but this experience has been even worse due to the complete lack of communication and professionalism. I reached out through Instagram DMs regarding the delay and was met with an incredibly rude and unprofessional attitude from the female managing the social media account. Instead of trying to help, answer questions, or provide any clarity about my order, the responses came across as dismissive, disrespectful, and unnecessarily hostile toward a paying customer simply asking for an update. I also contacted them through eBay messages and received no response whatsoever. Communication and customer service are just as important as the products being sold, and unfortunately this experience reflected very poorly on the company. Customers should not have to chase updates, deal with rude behavior, or be left completely in the dark after placing an order. Based on my experience, I cannot recommend doing business with NDZ Performance.

Very disappointed! Made an order 1/25/25 got a email saying it shipped on 1/27/26, today is 2/3/26 and their website and USPS link says it is still waiting to ship. I sent email to customer service and they said USPS is not posting some scans but it has been 8 days and both websites still say lable created but not shipped. Mike M at customer service says it shipped but can not present proof of shipment. Want a full refund and will never purchase from them again.!

NDZ are scammers. Don’t order from here. I’ve attempted to make a return for 4 items. It was shipped and NDZ received the return but refunded me for ONE item. 4 items equaled to about $100+!!! I’ve trying to get in contact with customer service and they would answer, I would tell them about the situation, get put on hold, and they’d hang my call. I would attempt to callback numerous times and would get sent straight to voice mail! Keep in mind, I’m calling during the weekday during their regular business hours. I’ve been emailing “MIKE M.” But yet not much help. I want my refund !!! NDZ GET BACK TO ME AND RESOLVE THIS ISSUE.

I placed an order late November I paid extra for 2 day shipping almost 14.00 I never received the order it sat at the FedEx location for almost 3 weeks. I reached out to ndz and I got told since you didn't buy the protection for the order I would have to deal with FedEx myself. And FedEx said that I would have to deal with ndz. Eventually someone with what I guess was ndz and they approved the order to be replaced. It arrived within 2 days. I have built multiple ars. And handguns and I will never use this horrible company again. I would rather get a mailbox full of di@# pics from T-d!@k - rex arms. I wish we could give them no stars. I beg everybody that reads this please do not buy from this horrible company.

I have ordered from NDZ in the past and not had a problem, but recently I had an experience with the company that was very similar to some other negative reviews I have seen. I ordered a couple parts from NDZ and my order was missing an item. No big deal, it has happened before and every company that I have dealt with in the past has always fixed it right away. So I called and spoke to “Mike M.” with customer service. I did as instructed and emailed a photo of the package and packing slip. I waited a day, and the response I got from Mike was that I “must’ve lost the part” and that they weren’t at fault! I had to email the owner, call my credit card company, and lodge a complaint with the better business bureau before he emailed me and offered me a refund. I told him I didn’t want a refund, I just wanted the part that I ordered. You might get lucky like I have in the past. But I need to know that a business will be there to fix a problem if one occurs and not blame the customer. I will never use NDZ again. There are plenty of other companies out there who don’t treat their customers like trash.

Much like the latest review I spent about $115 on 10 parts for my glocks. My package came in but felt extremely light. Well I open my package only to find out there were only 4 items in the package yet the packing slip all items were checked off. Now the package did NOT look to be tampered with. I called and emailed only to get attitude by the staff (On the phone by a younger guy & Mike by his email). They basically said I was a liar & trying to scam them. I followed their direction to take a photo of what I received with the packing slip only to get a reply for me to "Check if I dropped the 6 items missing". Please note I have ordered both online & on eBay from the store multiple times with zero issues. Well they lost a customer, someone is doing some shady stuff in shipping you all need to get your stuff in order. Loads of bad reviews the past few weeks!!! Update 10/25 They Did send me the missing items so I guess there inventory did show I did not receive the items. There was zero communications that they found on they made a mistake and made it correct. They just shipped the missing items. I have updated my score on the store accordingly.

I’ve spent $225 on some parts that only a few things came in. after a cupple of days i finally got a call from the business and we were able to figure things out and get them reordered. never throw anything away from the packaging, the invoices are crucial for proof. It was frustrating but i’m happy that im getting the help i needed. thank you guys.