Jane
Wonderful service
I had been struggling for over a week to register an EPO to enable me to have access to my mother’s Halifax bank account. I realise that these are very difficult times due to coronavirus and under these circumstances I was happy to wait a long time on the phone for a response from an adviser. Having failed to get any assistance whatsoever from the Halifax and Lloyd’s by phone and online and by email, I contacted NBS. The advisers were really helpful and patient. Eventually they resolved the issue. It took some time but it transpired that Halifax had given me the wrong user name, which prevented me from signing in. Anyway all has been resolved now to my complete satisfaction. Thank you all the advisers for your help, patience and understanding.