NayaxReviews of nayax.com

Nayax is our biggest regret. Nayax is the bane of my life, they move slower than a snails pace, they ignore you, they don't pay you your hard earned money and they just don't seem to care. Over the past 12 months Nayax have caused nothing but aggro for our company, our devices hadn't been working for 9 months despite being installed and now they're working they are not paying our money and do not want to reply (mainly the UK accounts department). UK customer support is ok and helpful, a couple other Nayax HQ have been helpful too since us kicking up such a fuss due to our delays, however for the UK accounts department it's another story. If you want a stress-free contactless payment journey, AVOID NAYAX.

HORRENDOUS. They are SCAMMERS... when you're just getting started in applying for a card reader they are very accommodating and take the time to speak with you and help you. But once they have your business, they completely ghost you... I pay monthly to have my system work and they don't even have the human decency to answer a phone call. 3 times my partner and I have called them and waited on the phone for 2.5 hours each time, and not once did anyone pick up! How is that possible? Then I messaged them through my NAYAX profile and someone responded to resolve my issue with some janky troubleshoot links that lead to an error page! I even called the representative who set us up and left a voicemail for a call back (this sweet sounding gentleman who assured us that if there are any questions to please give him a call and all will be resolved immediately) NEVER HEARD BACK! How DARE they have the absolute AUDACITY to charge people for a service and give zero attention to their customers. This device is 400 flippin dollars plus you pay monthly fees, and you get nothing in return. I am utterly shocked. Please take your money elsewhere, they need to be shut down because they are actually criminals. STAY AWAY!!!

If i could give them 0 stars i would. Nayax is terrible. They overcharge peoples cards. The customer service is terrible. They don’t call back. The card readers don’t accept tap or insert payment options. I really want a refund. This is unacceptable.

I’ve been trying to contact customer service for weeks ridiculous hold times just to not speak with anyone and after being on hold for almost a hour the phone hangs up

Für einen Kaffeeautomaten mit Nayax Terminal extra die Monyx Wallet geladen und mit Geld aufgeladen. Leider funktionierte die Nutzung am entsprechenden Gerät nicht und ich wollte mein Geld zurückfordern. Das lässt die App nicht zu und ich habe inzwischen 6 Support Tickets. Es war auch nicht möglich den Account zu löschen. Eine freundliche Dame aus der Buchhaltung kann mich auch nur an den technischen Support verweisen. Eine Zahlungsaufforderung per Mail wurde mit einem erneuten Support Ticket beantwortet. Wahrscheinlich sehe ich das Geld nie wieder...

Purchased a vending route with multiple machines . Have 1 Nyax card reader and can’t seem to get someone to transfer from the previous owner account to our account . Interestingly enough they can have a rep email and offer new tech . Why in the world would we by more carder readers if they can’t manage 1? We havnt seen the money from that machine for a month and we’ve refilled it 3 times . Nothing like losing money and time .

On hold for over 2 hours (normal for Nayax), someone picks up and hangs up.... Over 2 hours!!!! We are business owners and over 2 hours wasted!!!!!!

Not making it easy to stay with them thats for sure