NayaxReviews of nayax.com

Passive agressive email in response (Apologies for not being able to read the tiny instructions at the bottom of the page which I've now responded to) but for 'reviewers' please read and how would you feel about this response: "It is not possible for the site to refund cards, the machine does not belong to them and they are unable to see who has paid, how much and on what card number. We have no problem in refunding for any transaction paid by card for faulty services. But, we must have the correct information in the first place in order to locate the exact transaction and reverse the card payment. We have searched for your card number and cannot locate any transaction. You have stated you paid by “contactless” which can be both tapping the card and paying by Device ie phone. Both have different numbers. As per our reply, if you paid by Device it is a different number we require and instructions were given on how to find this. As soon as we have the correct number we will refund you". I've "reached out' as I still have had no response to my emails. This is exceptionally hard work... Lets see what comes of this.. Petty I know but a point of principle. Unfortunately, I'd not noticed a fragrance machine was damaged and had duly already paid the £2. I didn't think this would have been such as issue at the Shell garage but because I'd paid by card it apparently was! How absolutely stupid and behind the times is this; that I had to email Nayax to reimburse me for the sake of £2? However, out of pure sense of principle and frustration, I wanted to be refunded the £2 - but after sending an email I then had to complete a form and now have had to wait since 28 June and had no response! Unacceptable... Does anybody else think this unacceptable, that weeks on, still nothing. Nothing as far as a response to this review nor emails or response in any form. Poor, very poor...

The worst company ever I have been trying to get in touch with them for over a month email calls nothing they hang up when you hold and when you request a call back they lie and say you called them back I’m ready to go with a different processor

I’m from sailor systems ltd and this is literally my worst experience with a company I placed my machine at the location and it’s there sitting and not making any money and nayax is not assisting me. They asked for information I submitted it and they still haven’t activated my card reader. If you’re seeing this please find an alternative don’t use this company it’s the worst. The customer service representative lied to me and have me waiting 10 business days. She told me an account was already created for me and when I called again couple days after no account was created.

Worst customer service They keep sending you to Al different departments It took a week to finally get someone to find out what the issue was I’m looking into changing processor

These vending machines are a scam. I was charged twice, $20, for an item that was never delivered. Don't trust these machines...ever.

Urządzenia się systematycznie zawieszają, a serwisu praktycznie nie ma. Niby jest jakiś dział, który zajmuje się obsługą reklamacji, ale jedyne co można tam usłyszeć, to "Proszę wymontować i przysłać do nas, a jak naprawimy to odeślemy. Naprawa potrwa do 2 tygodni". Nikogo nie interesuje to, że wymontowanie urządzenia wiąże się z zatrzymaniem sprzedaży i realną utratą zarobku. A żeby tego było mało, to abonament należy płacić niezależnie od tego, czy urządzenie działa, czy jest w naprawie... Urządzeń zastępczych na czas naprawy, firma nie przewidziała. Szczerze odradzam - naprawdę warto poszukać innego operatora.

This company is a scam. They will lie to your face and over the phone. They do not give receipts. Their customer service is a joke and they tell lies over the phone. Never use this company. They stole $50.00 out of my account. It was only supposed to be $5.00. They told me they could not find my transaction. Two different people told me this. Then they told me i would have to Dispute with my Bank and they would give me my money. More lies!! Be careful with this company. THEY WILL LIE AND TAKE YOUR MONEY AND YOU WILL NOT GIVE IT BACK!!!!! Since I did not get a receipt and the EDM concert I was at in Columbia SC on 03/30/24. Visa will not accept my dispute and the Nayax just cannot seem to find my transaction. Companies like Nayax need to be shut down!!!

Thief. I had a bad experience with this company when I tried to purchase from their recommended machine. Despite the machine not giving me the product, it still charged my credit card. When I requested a refund, they refused due to the lengthy process involved. Overall, I was disappointed with their service and handling of the situation. They can pay their toilet s…t with my 36 euro. I will share this experience with Luxembourg news portal so ppl are aware of this case to stop purchasing products.