NayaxReviews of nayax.com

Mega Kompliziert, ein hin und her mit verschieden Leuten über längeren Zeitraum, für freiwillige Feuerwehren nicht machbar, weil auf Biegen und Brechen ein Gewerbeschein verlangt wird und ein Nachweis das „Hochrisikoprodukte“ (Bier) nicht an unter 18-jährige verkauft werde. Auch mit diversen Dokumenten die bescheinigen das eine freiwillige Feuerwehr in Österreich nicht Unternehmerisch tätig ist, bringt bei denen mal nichts. Zusammenfassend, nicht machbar Mega complicated, a back and forth with different people over a longer period of time, not feasible for voluntary fire departments, because by hook or by crook a trade license is required and proof that “high-risk products” (beer) are not sold to under-18s. Even with various documents certifying that a voluntary fire department in Austria is not entrepreneurially active, nothing works for them. In summary, not feasible

The worst customer service ever! Jenny from the UK support .... I have 0 idea how this person has a job in customer service, unable to read apparently and is so rude when she doesnt understand what youre trying to explain. Currently saving my profits to replace the rest of the Nayax readers. I highly suggest if you have any issues you go above them directlt to Coin Solutions

Worst customer service and set up of machines known to mankind. I don't understand why it takes 10 days to set up a device and we are in 2024 if there was another company, I would be so happy to use them.Nayax needs to do better its not 1975 its about to be 2025

customer service may as well say non exsistent i have 3 brand new devices all of fhem gave problems one still giving problems suppkrt say they fixed it for third time by disabling features they want me to run a faulty device after paying full price for it no offers of replacement device just run around after run around from supossed techs who know nothing if imcould give a rating of negative i would but 1 star is as low as i can go is a ongoing issue with nomsoulution in sight the replay gives a email address that doesn't exist negative 5 star review

Worst customer service and tech department I have ever experienced. They market to laundry machines yet don’t have any tools necessary to actually get them installed properly on your machines. One excuse after another, no response to emails or calls, tech department have no idea what they’re doing, wasted numerous hours over the phone when I was able to get ahold of them. Terrible company! Spyderwash was seamless and it was so easy to setup, I could install it myself. Was up and running in 2 days instead of weeks and still didn’t get the Nayax card readers to work with the machine. They “pride” themselves on customer service yet don’t answer calls or emails. Apparently they have had success on “numerous” laundry machines but somehow failed to help me on one of the most popular commercial laundry machines out there, Speed Queen. If you’re looking for a distinguished company who knows what they’re doing, I’d recommend Spyderwash, NOT Nayax.

Still trying to get away from them. Talked to one of their terrible reps and she said if I pay $100 they'll leave me alone. I agreed, made my payment and now they're threatening to take me to collections couple weeks later. This company is wild. Bunch of liars with a garbage product that never works. Stay away!!!

After 8 years of being with Nayax, suddenly I have 7 months of constant connection failures that has cost me tens of thousands of pounds in lost sales, unnecessary new hardware purchases, expensive on-site support that did nothing, etc etc, I've finally foundcanother company to supply card reading devices and manage my reimbursements. My company turned over £700,000 last year and Nayax are losing us because of thier and their service contractor's incompetence. I'm so glad to be rid of them at last!

DO NOT USE THIS COMPANY - Nayax have gave me the run around for approximately 8 weeks now trying to get a simple turnstile set up and operational - We finally have it operational and there are numerous issues with it not communicating, not taking payments and just being very incompetent.