NayaxReviews of nayax.com

I’m not talking about the products, I’m giving one star for the customer service. Customer service line is forever busy. Nobody called back since I put my phone number in their automated system 48 hours ago. I tried to leave messages on their FB page but was censored by the admin because I had complaints. Every time the only person I can find to talk with is from their sales team. I’m taking over a business and need someone help me to transfer the account. The original owner agrees to authorize the transfer. But the problem is I can’t find anyone from Nayax to help with account transfer. Their whole system setup expects the customers to solve all the problems themselves by using their so called “Nayax U” - yeah you’ll have to spend hours and hours scrolling from the very confusing entries to find an answer for a simple question. I consider myself a good learner. However, even with a master’s degree and have a A in statistics, I still find this is very confusing and frustrating. Nothing about Nayax system is intuitive and user-friendly. Do customers all need a IQ over 100 to use your products? Do customers have to spend equal amount of time for a two year masters program just to learn how to use a product? That’s ridiculous. I’ve been using Nayax card readers for a couple of years. Because of all the hassles dealing with their customer service, I’ve lost thousands of dollars during the time waiting for an answer from Nayax. I won’t recommend their products to anyone who runs a small business. Nayax doesn’t care about their customers. Period.

I bought a used vending machine with a Nayax card reader. I needed to have the card reader transferred from the original owner to my name. I was unable to locate the original owner for 10 days and Nayax told me the only solution was to buy a new card reader. I bit the bullet and purchased a whole new reader. Well, 2 days after that, the original owner finally responded and authorized the change into my account. Nayax has not even shipped my new reader yet and won’t let me cancel my order. They say that my purchase is non-refundable. I am extremely disappointed that this is how they do business and it does not sit right with me. I have 10 locations that I have been contracted to put vending machines in, and I will not be using Nayax. Terrible customer service and ethics.

Souvent des problèmes avec ce système de paiement, mes clients veulent prendre plusieurs articles, un ça marche et puis le 2ème ne passe pas, c'est arrivé quelques fois. J'étais suis à côté du client, il faisait les choses correctement. Donc ne reviennent pas car il y a ce problème. Perte sèche pour moi mais ils s'en foutent, les employés ne savent rien faire, ils sont persuadé que c'est le client qui utilise mal le terminal mais non ! La réponse à ce poste: contacter le service clientèle, ils ne savent pas lire, le service clientèle a été contacté plusieurs fois

Only purchased my card readers today and already had enough of their awful website and sign up process. Links don’t work, buttons don’t work and customer service never respond. Stay far away because you’ll be wasting your money

ABSOLUTE RIP OFF they charge a fee per machine monthly (vending machines) which is ridiculous. Using software should be a flat monthly fee not per machine you guys are just greedy. and on top of that they charge 6% of every cc sale. that turns into minimum 12% (when you account for cost of goods) and closer to 15% on items where you dont have a 100% mark up. Absolutely bs. There are plenty of other providers out there that dont charge even close to these fees. also the machine cost close to $600 just to buy.

This company is terrible. Do not buy from them. I spent $350 for the box and then I have $200 for technicians trying to install the box over the last 2 weeks. ($550 total). 1 technician runs an arcade with 100 machines, and the second technician fixed pin-ball machines for a living. After talking with the Nyax support several times, their answer was basically the wiring was bad (all they did was restart it several times and didn't do anything with the settings. It's been 2 weeks, I'm out $550 dollars, and probably $100 more because no one is able to use the credit card set up. The obvious is the CC reader is defective, however, they never offered to send a ne one, just stated they'd restart the current one or the wiring was hooked up incorrectly (again, I paid 2 professional technicians to hook it up). I would like Nyax to send someone out; send me a new reader; or just give me my money back (including my technician fees). DRM MANAGEMENT CHI LLC

Nach einer unheimlich komplizierten und ewigen Anmeldung warten wir nur seit 3 Monaten vergebens auf die Auszahlungen. Wir bekommen zwar jedes Monat die Bestätigung, dass der Betrag am 15. ausbezahlt wird aber das Geld haben wir noch nie bekommen! Auch unzählige Emails & Anrufe helfen nicht!! Ich kann die Firma auf keine Fall weiterempfehlen

The device broke in weeks, had to troubleshoot for 40+ hours before they finally sent me a new one. Had to pay $100 for new one and lost 5 days of sales