Navistar Van LinesReviews of navistarvanlines.com

The only reason for one star is that it wouldn't let me give it zero. I was given 72 hrs. to cancel before they would cash my deposit check. I called the very next day to cancel after deciding it was too expensive and to go with UHaul. The paperwork said to give a written cancelation to Navistar on their website. The 'contact us' button didn't work. I talked with chat and he said the website wasn't equipped for messages. So, I called. I explained that I had decided to go with Uhaul and he rudely argued with me and claimed "I'd gotten a lower quote from a different mover." I hadn't called any other movers. I'd decided to move myself. He finally said that the financial department would call me. I kept my phone with me all day. They didn't call. The next morning I discovered they'd cashed the check despite the cancelation. Talking with my bank, I learned the check had been cashed immediately after I sent it. They hadn't waited 72 hrs as promised. No one at Navistar has responded to my voice mails asking about it. Navistar is a scam, the men that called are con artists, and the place should be shut down.

Do NOT give these people your money. YOU WILL REGRET IT! They went absolutely crazy on the phone when I asked to alter my scheduled move.

They are scammers. They gave a very good price quote and asked to pay immediately the deposit by check and bank transfer. I was little suspicious and later when I said I can pay deposit by credit card, he said NO, I told okay I can transfer by paypal, he said NO, he said credit card and paypal are fraud! By using credit card, you can claim your money back if they dont provide service!! They are thief, scammers and fraudesters! DO not use them. Report to the authorities if you can!

Truck never showed. Called multiple times. Ended up moving ourselves.

Absolutely worst company I have had the misfortune of being robbed by. I never even got my items

This is the worst company!!!! RUN....I HAVE PAID THEM OVER 10, 0000. THE MOVERS NEVER SHOWED WHEN EXPECTED WITHIN THE CONTRACT. NO CUSTOMER SERVICE OPEN AND TOP IT OFF THEY SOLD MY CONTRACT TGEY ARE BROKERS.....OH MY GOODNESS.....in tears!

I had a binding contract with the price for the move of ($3214) and put a deposit down($996). Day of the move, the movers attempted to charge my wife an extra $2100. They told me I'll be forfeiting my deposit if I don't come up with the extra funds. Now they have my deposit and my household goods are still in the storage unit Texas. I tried calling Navistar and for 2 days they avoided my calls. And once Michelle (customer service) finally picked up; I asked for Peter Strubel, I was placed on hold and he conviently "wasn't in the office". Michelle's tone then became aggressive once she realized who I was and why I was calling. She then sent me a copy of their predatorial contract that has a disclosure where they can legally rob you. Here is the info of all the thieves I was in contact with during the process : Peter Strubel "relocation specialists " Michelle "customer service " Angelica "customer service" Douglas Mckenzie "billing manager" Scott Thomas "Quality assurance" 561-576-8605 561-232-4599 Navistar Van Lines 1-800-380-5095   navistarvanlines.com DOT #: 3696987  MC #: 1292049

Navistar Van Lines and we entered into a contract to move our household goods from our home in Ohio to to a home in Michigan. Since we needed three months of storage, Navistar representative said he will include the free storage and confirmed it with an email. The moving company showed up late on the moving day with a small Uhaul truck and they claimed they were to take only 750 cu.ft. despite all the items specified on the contract with the estimate. It was gonna be extra charge of $15,000 to fill the truck. They were giving us no choice but to accept the huge extra charges since we needed to vacate our sold home. We had to get help from our friends to locate and move our belongings to a nearby storage facility for the items the moving company would not take. Since we could no longer trust the moving company, we told them to just take that what they can without us incurring additional charge. Now that we contacted the moving company for instruction to deliver the cargo to our destination, they were asking for the storage charges before they can release the cargo. They said the email confirmation of free storage until delivery date is not valid because it is not specified in the contract that we signed even though the email contained the official company logo. Two major complaints from us are: 1. The company intentionally underestimated volume despite all of the items we listed that needed to be taken. 2. They are not honoring the promise of free storage until delivery despite their email confirmation.