naviabenefits.comReviews of naviabenefits.com

what a nightmare. didnt reinstate my benefits because i was short $0.06.. once I paid it they still didnt do anything but make empty promises.. after two month of paying premiums and no service I had enough..pure fraud..burn your money and you get the same results.

Terrible customer experience, will not respond to emails (even though there was a ticket assigned). Systems are updated resulting in continuous calls and unknowlegeable reps. Extremely frustrating.

Navia is a total scam, they will try their best to block you from getting any reimbursement even for 100% valid purpose.

This company is a scam.

Navia is one of the worst companies n the USA. But they’re in a lousy business so they hire lousy employees who obviously hate their job which is evidenced by the fact they are completely incompetent. But they will try to scam you out of your money if you’re not careful. So stay far away from this company and discontinue your business with them as fast as possible. Navia is a company you certainly want to avoid. If I could give them a negative star I would.

They automatically deny claims hoping you will give up. This is by design. FSAs are generally dishonest but Navia takes the cake.

There is no getting into their website so they get to keep & hold onto your $. I need a new card as mine is lost & there is NO WAY to contact them.

Incredibly Frustrating and Unreasonable Claims Process Navia Benefits has made what should be a simple reimbursement process an absolute nightmare. For years, I’ve submitted the exact same documentation—a screenshot of my wife’s semi-monthly payroll deductions—to get reimbursed without any issue. Suddenly in 2025, they’ve decided that not only is this no longer acceptable, but that all previously approved claims over the past five years were approved “in error.” Their new requirement? A monthly statement from our healthcare provider (Cigna) proving coverage—something that simply doesn’t exist. When I explained that we don’t receive such statements, their response was to have the provider email them monthly to confirm that we have active coverage. That’s not just impractical—it’s absurd. Even with my wife being the Global Director of Payroll for her company, with access to every relevant document imaginable, we still can’t get Navia to accept standard payroll documentation as proof. If someone in that position can’t meet their requirements, how is the average person supposed to? Navia’s claim process is overly rigid, disconnected from how healthcare and payroll systems actually operate, and borderline punitive. Their lack of flexibility and common sense creates unnecessary stress for participants trying to access funds that are rightfully theirs. If you’re an employer evaluating benefit vendors: please reconsider. Your employees deserve better than this.