NauticaReviews of nautica.com

Never received my order ! Scam company

Placed an order online, the wrong item was sent to me. It was returned but now it is 1 month later and no refund. I called customer service, a totally useless and frustrating experience. I was unable to speak to a manager. Hoping I will see my money. Will not be buying from them again.

The stitching on a Nautica shirt I purchased unraveled the first time I washed it. Nautica's policy is to refuse refunds or replacements for items that have been washed, probably because they know the quality is so poor that washing will invariably destroy the item.

After my review on 2/17/2026, I received a call on 2/18 from a woman who identified herself as 'Ingrid' and she was a customer service supervisor. Despite being told on Feb 17th, that the overnight shipping charge would be refunded for lack of fulfillment, it had'nt happened yet. Ingrid promised me that she would immediately refund the $25 for overnight shipping (why the wait?) and that if the package did not arrive on Feb 18th, she would refund the rest of the amount, without needing me to call back again. Well, the package did not arrive on Feb 18th and I left town early Feb 19th. Since then I have not heard from Nautica either by email or otherwise. Neither was the remaining amount $115 refunded till yesterday, so I had to dispute the charge on my credit card. Why is Nautica's customer service so disingenious? Ingrid said three times during that recorded conversation that the amount would be refunded if the package did not arrive on Feb 18th and yet nothing happened. Doesn't Nautica's management have any sense of the harm that they are doing to their own brand by allowing such ineptitude to occur repeatedly?

very bad. I buy on Nautica.com. the Clothes not fit and I refund and order the news one. They never ever refund the shipping fee for me, it's $24. OMG and customer service is horrible. I chat with them 2 time before they refund the money about they will refund shipping fee and NEVER see it. That why I doubt why they DO NOT send the chat to my email. They don't want give the proof. Who the hell the CEO? $24 not make me poor but make me never ever order that brand again.

We rent 2 jetski’s today, time after time we must wait another half hour, another 5 minutes. Than, one of the machines didn’t work fine. The power looks lost. They claimed that almost whole of the time the gas was full speed, but the jetski only went slow. Not an excuse or refund or extra time on another jetski. Very disapointing. As mentioned earlier, money in the pocket and done with it…

I am very disappointed with this brand I thought this was great but it turned out very bad out of my imagination I wanted to gift it to someone but the product was half used as well as duplicate there was no fragrance coming from the scent name Nautica midnight voyage the packet was half teared of.

I ordered two packs of underwear from the Nautica website and was charged almost $10 extra after I had already completed my purchase. This was not a shipping charge, as I had already paid $10 for shipping. They made no effort to explain these extra charges or to even provide me with an updated invoice. I placed this order on January 16th; it is now July 7th and the products were never shipped. This company tried to take more money from me than the agreed upon amount during purchase and walk away with my product, too. I had to do a chargeback just to receive a refund from this company with non-existent customer service. I will never purchase another thing from this fraudulent company and would strongly encourage you not to either. Your money is much better spent elsewhere, at a company that will actually deliver on their products. I will not be surprised at all to see this absolute failure of a company go into the ground very soon, if they're not there already.