Joanne J.
The customer service was great
The customer service was great! That would be more stars. HOWEVER, I order and use many different websites to order from, and I am baffled how DIFFICULT your website is to order from. I have had a problem with changing dates 3 different times before calling customer service. I "thought" I had changed the order dates every single time...until I never got my order. Ordering shouldn't be complicated but I eventually gave up and had to have customer service handle it. Changing dates should be an easy fix but it isn't. It's so frustrating and such a shame for such a long standing company to have such difficulty with something so little to change. It's totally fixable. If I hadn't been a customer, I would've given up on placing an order. It doesn't have to be THAT HARD!
Response from Nature's Sunshine ProductsApr 16, 2026
We appreciate your feedback and are happy to hear you had a great customer service experience. We're sorry the date-changing process was difficult for you. We'll review your comments as we work to improve the website's user experience. Thanks for your patience.