Eric
Terrible experience and not going back
The delivery driver was fine, but the overall process for delivery was garbage. I scheduled a delivery for 8-10am the following day. I received a confirmation email. Then the following day I did not receive a call to confirm my order so I had to call to confirm my order. I was told that the first route went out around 10 and I would receive a text closer to then and would be with the first delivery. So at this point you’re already late but I roll with it. I then don’t receive a text until around 11:30 am telling me my order won’t be delivered until after 2 pm. I then had to call and talk to your condescending delivery route manager before requesting to speak to the actual manager. The manager got the order to me by around 12:30 pm, but I had over a $300 order, had to call multiple times to even get my order and received it over 2.5 hours late. After all that I didn’t even receive a free pre roll or anything. It is absolutely ridiculous dealing with your company as this is not the first time this kind of thing happened, and I want nothing to do with it any more. There are other companies that care about their customers and honor their commitments.
Response from Natures Remedy CannabisSep 17, 2024
Thank you for sharing your feedback with us. We deeply apologize for the inconvenience you experienced with your recent delivery. It’s clear that we did not meet your expectations, and for that, we take full responsibility. Our goal is to provide a seamless and reliable service, and it’s disappointing to hear that we fell short. The delays and lack of communication you encountered are absolutely unacceptable, especially for a loyal customer like yourself. While I’m glad our manager was able to get your order to you earlier than the revised time, I completely understand that the experience was frustrating and left a negative impression. We take your concerns seriously and are already looking into what went wrong to ensure this doesn’t happen again in the future. I’ve also passed along your feedback about your interaction with our delivery route manager so that we can address the issue internally and improve our communication. As a gesture of goodwill and to express our regret for the inconvenience, we would like to offer you something to make this right. While we can’t undo the frustration caused, we hope this can begin to make up for the experience and show you that we do value our customers deeply. Please don’t hesitate to reach out to us directly at 248-397-9797 if you have any further concerns or if there's anything else we can do for you. We truly hope to have the chance to serve you again and make things right.