NaturalPetWarehouse.comReviews of naturalpetwarehouse.com

Took credit card information but no order ever materialized.

Sent me wrong products and would not take the return back nor refund my order. Had to contact my card company to get this resolved. They run down the clock to respond to the bank and state I'm outside their return time frame. Buyer beware! I would open your purchase in front of a fedex agent when it's being delivered and refuse the package of it's not what you ordered. Otherwise you can be stuck in this mess for months!

Without a doubt this is one of the worst online experiences I've had. I ordered several items including 5 bags of a dry roasted chicken treat. They crammed everything in to a flat rate shipping box (my guess is to maximize profit) even though they really didn't fit. The 5 bags of these treats as well as others were crushed into into tiny pieces. In the one bag I open over 40% of the treats were pulverized into the size of the crumbs you find at the bottom of the bag. My first e-mail complaining wasn't responded to. After my second one they said they used the same packaging before without problems and said sorry I thought the pieces were too small. I have since sent another e-mail with a picture so they better under the problem. I have yet to hear from them. Their prices may be low, but it's not a good deal if 40% f the product is unusable.

Placed an order for a box of dog treats costing over $100. A few days later got an email canceling my order and saying my card would be refunded. I have no problem with a company being out of stock but that should happen when placing the order, not several days later. Charging the credit card before shipping should never happen. Now I've got over $100 tied up waiting for a refund which I have no idea if I'll really see. Stay away from these guys, something is very fishy.