KAREN C.
Review of my recent order
I ordered three items for pets, one was out of stock. A few days later I tried to re-order because on my printable order confirmation the item was not listed as a ship later. So I could not order it and I emailed you and was told that it was on back order for me, however, in searching my orders I show no back order. All this being said, except for this issue, I was happy with my transaction, but very disappointed I spent $111.00 plus for three items and after I got my confirmation of my order I received a email from you offering me 15% off my next order. Obviously, I do not order that often and the prices are getting pretty high for the items I order regularly...you are not the only site that does this...immediately offer a coupon for a percentage off knowing I just ordered so chances are I won't be able to use it. Very frustrating when you are a senior citizen on a limited budget. My items arrived yesterday...I still do not know if I have a back order on file. Sincerely, Karen Collins
Response from Native RemediesSep 16, 2015
Dear Karen, Thank you for your recent review. We apologize for any inconvenience this has caused. Please contact us at the below email address or toll free Customer Service number so that we may look into the status of the order further for you. We will pass your comments along to the proper department about the offers we send out. thank you for this feedback. We apologize for any inconvenience this may have caused and look forward to hearing from you. Thank you, Native Remedies Customer Service [email protected] 1.800.683.1235