Shannon D.
sent me and charged me for product I didn't order
I ordered Cushex-S drops and when I completed my transaction I got a pop-up "offer" for a certain % off the related product - Cushex-M drops. I clicked NO, but when I got my order they had sent me an charged me for the product I said NO to. I emailed them 6 days ago to resolve the issue, but I have not received a response from them
Response from Native RemediesJun 16, 2016
Dear Shannon, Thank you for your recent review. We apologize for any inconvenience this has caused. We will pass along your feedback about the ordering process on the website for further review. As a one time courtesy, we have refunded you for the item that you believe you did not order. We are also not asking you to send it back. You may keep it or donate the item. If you should have further questions or comments, please feel free to email us or call us at the number below. Thank you, Native Remedies Customer Service [email protected] 1.800.683.1235


