Native Remedies Reviews | Read Customer Reviews of nativeremedies.com

Native Remedies Reviews | Read Customer Reviews of nativeremedies.com

Native Remedies reviews

Showing 160 reviews with 2 stars · Clear filters

SUZANNE
Dec 15, 2015
Still waiting for product to arrive
Website was fine, but can't give you an opinion on the product until we receive it :)
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EILEEN P.
Dec 14, 2015
no comunication
I have been a customer for years and have never had such a horrible experience with ANY company like I had with this one. One order which was a automatic re-order did not go through due to the fact our credit card number had changed. Orders after that was not processed without ever letting us know they were canceled. My son needs to take a product to help him through school and after waiting over a week to receive this I was told it was canceled but we were NEVER informed. He is now out of this product and has finals coming up! It was only a matter of giving the new number but I was treated in a very rude manner with no reason given as to why we weren't told of this. A HORRIBLE EXPIREANCE!!
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EC
Nov 30, 2015
wouldn't buy again
First time order was cancelled on the website with no reason and so you never knew whether the thing had been shipped. Chased the customer service officers for the shipping status for several days and you were then given a shipment status and a tracking number. Their replies were robotic and not sincere with cliche answers and could never get to the point. Extremely frustrating experience.
Response from Native RemediesDec 2, 2015
Dear Sir or Ma'am, Thank you for your review. We apologize for the delay in the order and getting it processed for you. When we receive emails form customers, we respond to you and it is not computer generated. The only one that is is the system sending out the "Thank you for contacting us...we will respond with in 24 hours" We are sorry we did not meet your expectations. We will be forwarding the comments to the proper department for review. Thank you again. Please contact us if you have any other questions, and we will be happy to help. Thank you, Native Remedies Customer Service [email protected] 1.800.683.1235
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KIM
Nov 20, 2015
Still haven't received my order!!!
I should have received my order 3 days ago and I still have not received it. I hear it's a great product but I would have no idea because it's MIA
Response from Native RemediesNov 25, 2015
Dear Kim, Thank you for your review. We have reviewed your order and show that it was delivered on 11/20. If you have not received the order, please contact our customer service at 1-800-683-1235 and we will be able to assist you further. We hope this will be of help to you and we apologize for any inconvenience. If you should have further questions or comments, please feel free to email us or contact our Customer Service Department at the phone number provided below. Thank you, Native Remedies Customer Service [email protected] 1.800.683.1235
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SUE O.
Nov 9, 2015
Not pleased.
I am disappointed in how,long it is taking to receive my medication that I need for my dog. Even as of today I am unable to get any information regarding the tracking.
Response from Native RemediesNov 11, 2015
Dear Sue, Thank you for your review. We have reviewed your order and show that the package arrived at your local post office on 11/9. Please contact them with the tracking number as they should be able to further assist you in receiving the package. If the package is not delivered by the end of this week, please call our customer service department at 1-800-683-1235 and we will be able to assist you further. We apologize for any inconvenience. If you should have further questions or comments, please feel free to email us or contact our Customer Service Department at the phone number provided below Thank you, Native Remedies Customer Service 1.800.683.1235
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DIANA C.
Nov 3, 2015
C-Caps not palatable
I bought these for my 13-year-old cat,hoping they would strengthen her fight against cancer. The powdered herbs have a strong smell (almost like anise), and the smallest amount in her wet food made her reject it. The product is smelly enough for a dog to love, but it works differently in cats, I fear.
Response from Native RemediesNov 4, 2015
Dear Diana, Thank you for your review. We apologize for any inconvenience this has caused. Thank you for taking the time to submit your comments regarding the PetAlive C-Caps. We have forwarded them to the correct department for further review. If you should have further questions or comments, please feel free to email us or contact our Customer Service Department at the phone number provided below. Thank you, Native Remedies Customer Service 1.800.683.1235
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JANET L.
Oct 28, 2015
Not sure.
I have yet to receive my last order. I know it was shipped. I have always loved what I've received in the past.
Response from Native RemediesOct 28, 2015
Dear Janet, Thank you for your review. We have reviewed your order and show that it was shipped on 10/23 and it is estimated for delivery on 10/29. We hope this will be of help to you and we apologize for any inconvenience. If you should have further questions or comments, please feel free to email us or contact our Customer Service Department at the phone number provided below. Thank you, Native Remedies Customer Service 1.800.683.1235
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SHARON T.
Oct 25, 2015
Native Remedies keeps sending products through USPS
I have told them before that I do not like my products sent through USPS because either I don't receive them or they get here later than projected date. For example, I'm waiting on a product now that shows was received by my post office 10/22/15; As of 10/25/15, I still don't have it. Sharon Thomas
Response from Native RemediesOct 27, 2015
Dear Sharon, Thank you for your recent review. After reviewing the account, we show that it was noted that the order has been refunded for being lost. We apologize for this inconvenience. Please note, the order is delivered USPS unless the customer upgrades for faster delivery for the additional charge. Then, it will be delivered UPS. If you have any further questions, please contact us. Thank you, Native Remedies Customer Service [email protected] 1.800.683.1235
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