Lance T.
Good products but customer service…
Good products but customer service could be a lot better. Ordered what I thought was Buy 2 Get 1 Free(Verti-Free Tablets). Evidently the computer doesn’t automatically give you the Free item, you have to order it(ie. Instead of ordering 2 and assuming the company will send you the third one free, you have to order 3 and the company will put one of the 3 as No Charge. So I received my 2 bottles but no free one. When I asked Customer Service, I am told that I needed to put down 3 not 2 so because I didn’t do that, too bad for me. She tells me next time I order to keep this in mind. WTH???
Response from Native RemediesJun 14, 2018
Hi Lance, I apologize that you did get the third item free with this order. I have reviewed our listing for this offer, and it does state "Place any 3 Qualifying items in your cart and receive the 3rd FREE!" on our advertisement. This offer is valid for over 200 products, and you can mix and match any of them with this offer. This is why we do not add the third item for you, in case you do want to try something else. As a courtesy, I am mailing you a coupon for a future order with us. You should see this in the mail over the next 2-3 weeks, so keep an eye out for it. Carter P.


