National Passport ServiceReviews of nationalpassportservice.com

Excellent service provider we received our passports on time this morning for a trip to Italy. Our families traveling to Italy and a children's passports were expired, they walked us to the entire process with ease with all the step-by-step instructions and Passports received on time will recommend to family and friends

Fantastic service they secured my passport and visa on time with no issues. The agency was very supportive with all our questions and bottom line it worked. I found out about this company from CVS this was a really good recommendation. We will be going to China on time this weekend.

When I was turned back at the passport application office for a Naturalization Certificate discrepancy, I was first told that I had to replace it to the tune of $345.00. Not believing this, I inquired further only to be given conflicting information during a 5-hour marathon of ineptness. It was my 59 year-old husband who haphazardly found the federal form that stated no alteration was needed if the name change occurred through court order or by marriage. All you married women out there be advised!!!

So I needed a visa for China. The fee they charge is $249 for 6-8 business days. I thought that would have included the government consult fee as well, since that is price most companies are charging to get. Nope not at all. They wanted an additional $160 for government fee. I asked what $249 was for and they said time and expertise. Standard for Chinese visa is 4 business days, so don't know where the extra time cost came in. Expertise, well that I'm not sure of cause they don't actually issue me the visa it's upto the Chinese embassy. They go and say there is hidden fees that other companies will charge you. I offered to send them an email confirmation of what other companies charge. She said they don't match prices and aren't going to pay $160 government for me. So I asked for refund. This company just wants to charge you double. Don't use. Look at other companies. I ended up going with visaexpress for $256 including 4-6 business days and credit card fee.

As with every other government agency - horribly run, horrible attitude, complete waste of time.

I had less than 2 weeks to get my Passport for a business trip. I ordered the 5-7 day service and got the passport within 6 days. Only complaint I have is that it is a bit pricey ($200 for their service + $170 government fees + $25 post office fee.) Customer service wasn't as friendly as most companies I've dealt with, but they do the most important things right. Very satisfied.

I'm leaving for a cruise and didn't realize my passport was expired. When I realized it, I only had a couple of weeks before leaving so I looked into one of those expediting services because I didn't want to risk it not coming back in time by doing it the traditional way and I didn't have time to make an appointment. I was afraid to use and expediting service because I wasn't sure about how legit they all were but I knew I had no choice. I called one up and was told all the things that I needed and that I needed new pictures. I went to CVS and took the pic and while looking at the pictures realized that the booklet the pictures come in had an advertisement for NationalPassportService.com. I was so happy because I was still feeling skeptical about using the other service because the reviews were spotty and the good reviews sounded like they came from company itself so I was so relieved that this service was attached to CVS because I felt that they must have been legit. I filled out the online info and someone called me back in an hour or so as the site said. The woman was very nice and explained what I needed to do and said she would also send me an email with the same instructions. I sent off everything the next day. I tracked the process the whole time on their website and the travel.state.gov website and it couldn't have gone more smoothly. I was extremely nervous still so I even sent a couple of emails along the way and was responded to right away. She even gave me a call at one point to assure me that all was well because our email exchanged appeared to have a little miscommunication and instead of us going back and forth through email she picked up the phone (seriously who does that anymore). I did the 8-10 day process and I got the passport on the 8th day and I began the process just before a holiday (Labor Day). They are legit. It's expensive but if you need this service because you waited until the last minute like I did, you won't regret the expense because you really have no other choice but to use a service like this. The only other thing you can do is go to the passport agency. If you can do that, definitely do so, but when you can't try them. Also, they advertised in the picture booklet from CVS a rebate for the cost of the pictures. I didn't send my rebate off yet so I can't review that but if it works that even better.

The staff sent thorough and detailed emails to aid in achieving a smooth and easy passport process.