NationalHomecraft® Providing Products that enhance the beauty and value of your home. Including Provia Doors, Anderson Windows, Solarshield Roofing, and Luxury BathProvia DoorsAnderson WindowsSolarshield RoofingLuxury Bath
National HomeCraft (nationalhomecraft.com) has 40 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
nationalhomecraft.com
Website
nationalhomecraft.com
Category
Contractors & Consultants
Location
Ocala, Florida
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 95% of reviews.
Latest
Most recent review: December 2023.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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The worst!
Ordered windows 4 1/2 months ago.
Tried calling, no one returns your phone calls.
Even had the place in mall I stopped originally, she called and they were to call me and never did.
They play the blame game, and blame it on anything they can think of.
They would NOT let me cancel as I wanted to do. And now I will get my windows in October. We will see how great of service I get when I finally get the windows.
I would steer clear if I were you!
Response from National HomeCraftSep 14, 2023
Thank you for the feedback. Even negative reviews give us insight into where we are missing the mark. Sometimes there are issues that are beyond our control, such as in this case, but in every circumstance we need to communicate with our customers. In this case, we have failed. For that we deeply apologize and hope to win your trust in the coming days.
MP
Marion P.
Major problems with this company
Major problems with this company. Started shower in March 2023 finished July 2023 only because I was persistent as they never returned calls or kept in contact with us regarding the issue. Shower is now finished but not what we paid dearly for. I would never recommend this company to anyone. They have terrible customer service & Frank M is useless. Run very far & do not do business with them...........
Response from National HomeCraftSep 14, 2023
Thank you for your feedback. Even negative feedback shows us where we need to improve. Customer satisfaction is our top priority and we deeply regret the unfortunate circumstance that you have experienced with our company. There are times that situations arise that are beyond our control, but as you mentioned, we MUST communicate with you. As a result of several issues that we have noticed, we are currently working on improving our customer service department to better manage job status and customer satisfaction. Thank you for helping us to improve. We hope you enjoy your new bath for many years to come.
DC
Dissatisfied C.
My father was overpriced for a shower…
My father was overpriced for a shower remodel and we are left with a bad loan signed by an 83 yrs old man, which I think was taken advantage of.
Response from National HomeCraftJul 22, 2021
We appreciate your feedback. National HomeCraft is consistently accessing our costs due to the multiple price increases companies have endured nationwide. We strive to keep our prices competitive for consumers along with quality products.
JD
Jessica D.
Deceitful Company
My mom and I moved to a new home about 2 years ago, and have been wanting to get a metal roof. We had a company picked out, but wanted to shop for options. Paul Stahlman came out with National Homecraft and Solar Shield Roofing. He showed us examples and proceeded to tell us why their roofing was better. The cost was more, but he also said they could do a roof over our patio. Part of the reason we decided to pay more was because 0% financing was available. We didn’t run our credit with any previous companies until we were sure what company we would use. Paul ran a hard credit check on both my mom and myself (of course lowering our credit score as expected) and we received approval for $5000 more than we even needed. We signed the contract and were told they would be out soon. We spoke to Paul a couple times on the timing of when the job would begin, and were looking at the week of Christmas (because he said they don’t stop working and this would be a great week to do it). 31 days after signing, and just a few days after speaking with Paul, we got a letter in the mail cancelling our contract with no explanation. When we called Paul, he said there was nothing he could do, it would cost us $5000 more to complete the project as the parts cost more.
How funny that we just so happen to have approval for $5,000 more than the original quote. This company obviously has no value in their customer service, and simply wants to squeeze out every dime they can from their customers. Now our credit has been hit, and we still don’t have a new roof. We’re going to be saving to pay in cash with whatever company we choose, so this deceitful behavior doesn’t happen again. If you don’t mind paying more than the job is worth, and getting screwed over, this is the company for you.
Response from National HomeCraftJan 25, 2021
National HomeCraft reviews all contracts to be sure we can perform the work in a quality, safe, and cost conscience manner. If there are any unforeseen material costs or construction issues we address those with the homeowner to avoid any misunderstanding and allow the homeowner to choose whether they wish to move forward or not. We cannot speak to the quality or effectiveness of any competitor or their pricing. We also cannot speak to the credit reports of any borrowers. Our Employees work with great integrity and will not accept to perform compromising that integrity. We are disheartened with the allegations here. This is not the way this company operates.
