Rich
I was confused about my account
I was confused about my account. Moon gave me some of the most amazing service I have ever had from any company I've worked with. I was going to END my program. She was very sincere and was able to nail down the fine details of what I was searching for in 3-4 minutes!!! This is rare and a reflection of your culture there. She even went the extra mile and looked at an email I sent to ANOTHER REP!!! And even researched my question. AMAZING!!! That's customer service at ITS FINEST!!! She shared tips with me that were clear, concise and easy to comprehend. THAKN YOU MOON!!!
Response from National Credit CareMay 19, 2023
Wow!! Congrats to Moon!!! I am so glad she gave you such a good experience. We work really hard to make sure our clients get the best service and that includes making sure our culture in the office comes across to our clients over the phone. This was the best review today! I will make sure Moon gets recognized for helping you out so much. - Mya Sanchez, Customer Satisfaction Manager



