Anand S.
Great Customer Service, Product Could Use Improvement
I ordered a cathedral style setting with a 0.90-0.95 ct. round diamond, SI2 clarity, I colour. The payment was seamless, and the item shipped quickly. However when it arrived, I was disappointed, as the setting was clearly made for a much larger stone, and wasn't adjusted for the selected stone. Also, although the diamond set in the ring was a 0.92 ct., most of the weight was on the bottom of the diamond, and the diameter was comparable to a 0.85 ct. And, at certain angles, there was a noticeable yellow colour to the stone. My local jeweler (GIA graduate) told me that it was more of a K colour. He did also inform me that the clarity was actually much higher than an SI2, and he would have put it at a VS2. I contacted Natalie Diamonds, and they sent waybills for the return shipping in short order. Although the package waited for a week for customs clearance, it arrived at their offices, and a refund was issued in short order, although I lost over $300 Canadian due to foreign exchange. Although the customer service is excellent, I wouldn't recommend Natalie Diamonds, as you really have no idea what you're getting. The UGI certificate clearly doesn't adhere to the GIA scale, and in my case, my "Ideal" cut was far from it, and the colour was much poorer than an "I" diamond.