Natalie Diamonds offers unique and original selection of high class fully and independently certified diamond jewelry at the most competitive prices online, by designing, manufacturing and marketing in-house, directly to the end customer. We are a fourth generation family run business with many years of devotion and experience. As major suppliers to many of the leading jewelry stores across the world, we have decided to open up our doors to allow the online community the opportunity to purchase directly from the source. In 2011, Natalie Diamonds launched www.nataliediamonds.com in order to utilize the internet as an effective sales, marketing and service channel for the company's international customers. By purchasing from Natalie Diamonds you are able to cut out all of the so called "middle men" allowing us to pass the saving directly on to you. Our jewelry is exclusively designed and completely hand crafted "in house" from beginning to end.After many years in the diamond industry we are as excited as ever to share our rich experience, knowledge and a never ending passion for fine diamond jewelry. By shopping Natalie Diamonds you are guaranteed to receive a high quality product, accompanied by a fantastic customer service and support.
nataliediamonds.com (nataliediamonds.com) has 306 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Website
nataliediamonds.com
Category
Jewelry & Watches
Location
Boca Raton, Florida
Listed on Five Star Index
2026
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The company replied to 9% of reviews.
Latest
Most recent review: December 2025.
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Bought a ring and had it checked, turns out its a fake diamond!!! Three different experts checked ring and its 100% not a diamond.
Asked for a refund was to send ring back which happy to do. They will send returns labels but won't send them until i have the serial inscribed on the ring??? This sound extremely strange to me and unsure why I need to do this!
Just getting basic response of wont send returns until i have proof its engraved.
At my wits end. Dont use. Not real diamonds and openly admitted they have supply issues and after reading reviews I have duped like many others!!! I want a full refund!!!
LS
Lynda S.
Shipping complicated and takes to long
Shipping complicated and takes to long
Response from nataliediamonds.comOct 12, 2020
We apologize for the frustration, usually shipping with us is quick and smooth. We apologize for the Delay. Even though we use FedEx's quickest shipping method that usually delivers our packages in 1 - 3 days, occasionally it is unavoidable that there are will be a delay that is out of our control. Please understand we are not FedEx and are not responsible for any delays that occur on their behalf.
LE
Leah
Natalie Diamonds Ruined My Engagement Experience
Buyer beware! My fiancé supposedly purchased a 1 carat certified and appraised “naturally mined diamond” - but that was NOT the case!
I needed to get the ring resized and sent it back to ND (which is in Israel, not Florida). Around this time I get online and see several 1 Star reviews accusing ND of selling fake diamonds. I was concerned, so I sent some messages to ND customer service stating I had seen the reviews and that I was concerned. They told me not to worry and said I could have my diamond re-tested during the resizing process to ensure everything was in good order. I checked in with them to ensure that it was re-tested before they shipped it back to me and they stated that everything was good to go. I asked for evidence that it had been re-tested and was told they don’t have paperwork for it but “I was welcome to have it tested again on my own”.
When the ring was returned I decided to take it to our local and trusted jeweler for inspection/testing. The testing revealed that center stone was not a diamond but was CZ! The smaller side stones were real, but the center stone was completely worthless.
My fiance and I immediately contacted ND customer service- the woman on the phone was apologetic and assured us that this "never happens" and they would make it right. We sent the ring back and ended up pursuing a full refund.
I will add that ND did offer to replace/upgrade the diamond, but at this point we had lost all trust in ND. ND offered a full refund, no questions asked.
ND has since stated that this was a supplier issue and its been “resolved”.
I still can’t believe that they assured me multiple times that I had a real diamond ring even though it wasn’t and they had a chance to fix it while it was in their possession for resizing and they still sent back a fake ring with a fake appraisal and fake certification. I’m extremely disappointed, this has turned the happiest experience of my life into a painful process and now we’re back to finding a new ring.
I strongly advise anyone who recently purchased a ring from ND to have it checked!
Response from nataliediamonds.comAug 24, 2020
We greatly regret your experience with us here at Natalie Diamonds. There are 100's of five star reviews on our site that are highly positive of us because we deliver what we say and what we promise, and that is, "100% Natural Earth-Created Diamonds".
We sell diamonds for large amounts of money, and we know of cases where our satisfied customers had $30,000+ diamond rings of our's professionally appraised, and the results came back absolutely confirming a 100% Natural Earth-created diamond worth even much more than what they paid for it from us!
More than a few jewelers today, while honest, lack the expertise, "know-how", and trained eye it requires to discern a real diamond, and their equipment could be outdated and is no longer reliable. Many are fooled or err on the side of caution in saying a diamond is not real because man-made "diamonds" today can look very close to the original earth diamonds and confound many.
In your case, we understand that it was explained to you that perhaps one of our suppliers supplied us with a product that was not what it was supposed to be.
As you alluded to, but did not make clear, we provided you with a full refund, after not being able to satisfy you, no questions asked!
And by the way, our manufacturing facility is in Israel, and this brings down the cost of your ring considerably-whose savings we pass on to you, our valuable customers .
All our diamonds are graded by a highly reputable Appraisal company, but they too can make the occasional error.
We apologize for your experience, and wish to reemphasize again that all Natalie Diamonds are 100% Natural Earth-created.
DS
Dalton S.
Absolutely 100% do not buy from this…
Absolutely 100% do not buy from this site! The diamonds are fake I took my ring too two local stores and the center stone was cubic zirconia and only one side stone was real the others were Moissanite still a stone but not a diamond! I’m trying to return it but I’m not hopeful since it was imported from Jerusalem Israel and also cost me an import fee that I was unaware of tell fedex held it in us customs tell I paid. Absolutely pissed!
Response from nataliediamonds.comAug 24, 2020
We greatly regret your experience with us here at Natalie Diamonds. There are 100's of five star reviews on our site that are highly positive of us because we deliver what we say and what we promise, and that is, "100% Natural Earth-Created Diamonds".
We sell diamonds for large amounts of money, and we know of cases where our satisfied customers had $30,000+ diamond rings of our's professionally appraised, and the results came back absolutely confirming a 100% Natural Earth-created diamond worth even much more than what they paid for it from us!
More than a few jewelers today, while honest, lack the expertise, "know-how", and trained eye it requires to discern a real diamond, and their equipment could be outdated and is no longer reliable. Many are fooled or err on the side of caution in saying a diamond is not real because man-made "diamonds" today can look very close to the original earth diamonds and confound many.
In your case, please return the ring to us, we will pay for shipping, contact our customer service department for shipping labels, and if we cannot satisfy you totally, we will issue you a 100% refund promptly.
Concerning your comment about customs duties, ALL USA orders are completely duty-free, and you should not have had to pay one penny!
Our website clearly specifies on the "payment" page that non-USA orders are subject to duties and/or local country taxes, independent of us.
We apologize for your experience, and wish to reemphasize again that all Natalie Diamonds are 100% Natural Earth-created.
KC
Kc C.
Bought a diamond for 5k
Bought a diamond for 5k. Immediately brought it to a local jeweler and found out it was fake- they said it appeared to be made of glass. Not only was it inspected by a certified gia gemologist under a microscope but the diamond tester also showed the same result. He knew before he even tested it. The company confirmed in email it was fake and apologized. They did refund me the money and did offer to replace the ring and upgrade the diamond for no cost. I just did not want to go through that again. It was so disappointing. Please, please, please have your diamond inspected by a respectful local jeweler. It appears this is jot the first time this has happened based on other reviews and complaints on the BBB website.
Response from nataliediamonds.comAug 13, 2020
We apologize that this is the experience that you had. We have been completely forthright and cooperative with you throughout the entire process. We are completely dedicated to our customers and our products and hate that you received a ring that did not meet either of our standards. We were in constant communication with you and let you decide the way that you wanted to proceed. You were offered a free replacement with a free upgrade. You decided you wanted to proceed with a refund and were issued one immediately. The documented conversations that you are referring to clearly state that there was an error with one of our sources and the issue has since then been rectified. We here at Natalie Diamonds sell completely natural earth mined diamonds. You are welcomed to check out our many positive reviews as confirmation.
NM
Nazar M.
Natalie Diamonds sells FAKE rings.
Do not buy from this company! They sell FAKE rings. I ordered a ring from them and as soon as it came in I took it to a jeweler to get it appraised and checked. They did numerous tests that all proved the center stone was not a diamond.
I ended up taking it to two more jewelers who both confirmed it is a CUBIC ZIRCONIA stone and not a diamond, a stone that is worth around $20. There were file marks on the stone (a diamond is a 10 on the hardness scale, so a file will not scratch it), the UGI certification did not match the stone whatsoever. They also checked with a diamond tester and an x-ray tester used on diamonds. These jewelers were able to tell it was a fake within about 10 seconds of looking at it but still did the tests to confirm.
Customer service was great up until I found out it was fake. After that the replies began taking around 2-3 days. They gave me a full refund but refused to give an exchange for a real diamond. They told me I’ll “just have to order it again,” even though the price of that same ring is $500 more now.
I was hoping this was just a terrible mistake on their end but as I read through some of the other reviews, this is not the first time this has happened. If you have bought from this company, take your jewelry to several jewelers and have them check its authenticity. If you haven’t, I HIGHLY recommend you shop elsewhere. Don’t let the low prices fool you, these people are scammers.
Response from nataliediamonds.comJul 23, 2020
Dear Nazar,
Every single diamond we offer is thoroughly examined by our highly trained and certified team of gemologists. We utilize state of the art technology and the newest, most reliable equipment found on the market. All of our rings come with a 45 day no questions asked return policy. Once we received your ring, we administered a refund. We strive for perfection and are dedicated to our product and the services we provide.
JE
Jeremy
SCAM ALERT!!!
SCAM ALERT!!!!!
Just took the diamond to a jeweler and it tested as moisanette! Which means I was defrauded by Natalie diamonds. I have a diamond worth about 1/5th of what I paid!
Jeremy,
Ontario, Canada
Response from nataliediamonds.comOct 12, 2020
Customer was sent his return labels. The ring will be tested and inspected immediately upon its arrival. More than a few jewelers today, while honest, lack the expertise, "know-how", and trained eye it requires to discern a real diamond, and their equipment could be outdated and is no longer reliable. Many are fooled or err on the side of caution in saying a diamond is not real because man-made "diamonds" today can look very close to the original earth diamonds and confound many. Therefore, it is important that we verify the claim. We our very dedicated to customer satisfaction and will be working with you to come up with a satisfactory solution to the situation.
BR
Brianna R.
FAKE DIAMONDS
Please everyone if you buy jewelry from this website take it to a pawn shop or a local jeweler and have them test out the authenticity. Natalie Diamonds sent me my ring with a fake appraisal and everything. I went to a pawn shop and Kay Jewlers to check the authenticity and my "diamond" came up as glass and cubic zirconia, as well as my side diamonds registering moissanite and sapphire. DO NOT BE FOOLED. Awaiting a response for a return with full refund....
Response from nataliediamonds.comOct 12, 2020
Customer expressed that her ring has tested to contain false diamonds. We take these claims very seriously and immediately sent her return labels so that we can test the diamond and verify her claim. We encourage our customers to test all diamond jewelry that they purchase whether from us or from others. If for any reason there is any issues, we work very closely with each individual customer to come up with a satisfactory solution.
