Nash Carpet One Floor & HomeReviews of nashfloors.com

The communication with Nash Carper One Floor and Home was not good. Because I was working with a contractor they did not communicate me, even as far as to let me know what day and times of installation. The floors however are very nice and the installation team was fantastic.

We really like the finished product, but there were some communication issues along the way that provided some frustration. When our carpet was initially installed, there was a light fixture that was left broken (but had been partially cleaned up) and we weren't told about it. In addition, they didn't have enough carpet for a side project we had discussed and didn't call us to tell us that (we had to figure it out when we came in the house). Finally, we were originally told that when they did receive the additional carpet for the side project that they would call us. Two and a half weeks went by and we finally called them (no one called us) and apparently they had had the carpet sitting around their office for a while. Once we had learned that, we tried to find out a day in advance that they could come out and install it and we finally heard back that they could install it the next day at an inconvenient time. They are very pleasant and the finished product was great, but communication was lacking when things went wrong.