Rebecca K.
Maybe they should quit worrying about…
Maybe they should quit worrying about webinars & blogs and just try to track packages. Never got any information.

Narvar is the #1 platform for intelligent personalization “beyond buy,” trusted by 1,500+ of the world’s most admired brands—including Sephora, Levi’s, Sonos, Warby Parker, and LVMH. Powered by IRIS™, Narvar leverages billions of data points to create seamless experiences that build trust, safeguard operations, and unlock sustainable growth. Recognized multiple times by Fast Company as one of the most innovative companies, Narvar is redefining the post-purchase journey—from returns and exchanges to tracking, notifications, and fraud prevention—simplifying the everyday lives of consumers while driving business success for retailers.
Narvar (narvar.com) has 64 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
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Rebecca K.
Maybe they should quit worrying about webinars & blogs and just try to track packages. Never got any information.
Lisa V.
I have not received my order, worst customer service. They said yesterday was a weather delay due to rain in Buffalo. Do not use them
Suzanne D.
Looks like I am not the only dissatisfied customer here. I am talking about the one who is actually ordering and paying for an item that she is hopelessly trying to track. I get a glimpse of a page, then it goes blank. Not sure the company I am ordering from would be very happy.
JMG E.
almost every time I have to track a package that uses this company, it has a problem loading and I can't see the progress. Just a black screen
Jo
Said it would send me shipping label - never did - retailer had no means to fix or provide me label. It's not in junk folder and email is functioning. So no way to quickly get resolution. My trust in the retailer has plummeted because they are using this unresponsive platform for returns. Will likely not buy from them again
Response from NarvarNov 17, 2023
We're so sorry you're experiencing this! We can confirm our platform is 100% up and running, and service disruptions didn't occur in the last 48 hours. We recommend reaching back out to the retailer for your shipping label, as it doesn't look to be an issue with Narvar.
Billy
Horrible company, that leaves no way to unsubscribe and only sends mail with "Noreply@" email, leaving no way to get away from their spam. USELESS Middlemen.
Response from NarvarMay 1, 2023
Hi! Narvar is a service used by a retailer you've purchased an item from to provide order tracking and communication with you about your package. If you have an issue with receiving your package, please get in touch with the retailer you ordered it from directly.
Michael O.
My package still has not arrived where is it Narvar? Long story short I ordered something I need back on January 3rd from every other website this item comes in less then a week after I order it. Patiently waited the 8-10 buisness days you claimed, FINALLY January 30th it said “Out For Delivery” and it just keeps getting pushed back each and every day by another day it is not February 5th over a month since my order and it was not a big package. This is extra frustrating because I moved on January 12th and not only was I expecting the package to come before then now I have to go back to the old house to check only to get dissapointed each day that my package is still not here Narvar is awful I hope you read this and change the way you do buisness if I ever see you as my shipper again on another item I am canceling immediately!
Response from NarvarMay 1, 2023
Hi! Narvar is a service used by a retailer you've purchased an item from to provide order tracking and communication with you about your package. Narvar is not a carrier or a shipper of goods. As we're never physically handling the package, the issue you're experiencing is with the carrier who is providing us with a consistently changing delivery date which you are seeing. We recommend you reach out to your retailer or carrier shipping the item for additional updates or to share this feedback. Thank you!
MARCO
the carrier dropped my package ( I have proof, because I have security cameras)
Response from NarvarMay 1, 2023
Hi! We are not a carrier or a shipper. Narvar is a B2B technology company used by retailers to provide outbound order tracking and communication to customers about the status of their packages. As we are never handling any items physically, this is the role of the carrier or shipper. We ask you provide this feedback to the carrier or retailer directly to ensure it's actioned upon!