Nantucket SpiderReviews of nantucketspider.com

Response from Nantucket SpiderAug 1, 2023

Nuestro producto está hecho con aceites esenciales y, a veces, las personas tienen sensibilidad en la piel a un aceite esencial en particular. Como tal, debe interrumpir su uso. esposa e hijo pueden tener sensibilidad en la piel a uno de los aceites esenciales. Póngase en contacto con nosotros para obtener un reembolso. Our product is made with essential oils and sometimes people have skin sensitivity to a particular essential oil. Your wife and child may have a skin sensitivity to one of the essential oils. As such, we recommend they discontinue use. We always recommend test patching a small area of skin before using generally. Please contact us for a refund.

Response from Nantucket SpiderSep 22, 2022

Hi Cheryl, we are so sorry your order never arrived to you. We experienced some severe weather in the area by our warehouse and fulfillment center, which caused power outages and delays in orders being shipped out, which seems to have been the case with your order. We have refunded your order, and reached out to our shipping partner to make sure this doesn't happen again. We appreciate your feedback, and please let us know if there is anything else we can do to make this right.

Response from Nantucket SpiderAug 3, 2022

Hi Cecilia, Thank you for reaching out to us! I am so sorry to hear that your bottle experienced damage along the way to you. The heat wave over the past couple of weeks has been a bit rough on our products as it can cause them to boil and leak if they are sitting in a hot truck for too long - it looks like that is what happened here! We have had your order re-sent out to you. I am so sorry for the inconvenience and I really appreciate your patience with this. Thank you for reaching out to us as we always want to make things right! Kind regards, Raymond

Response from Nantucket SpiderMay 10, 2022

Firstly, our President will reach out to you directly and we will issue a full refund. We are so sorry you were disappointed in our spray. A possible explanation for this is that during Spring, ticks lay large larvae nests. It is possible that your dog came in direct contact with a newly hatched nest. The good news is that newly hatched ticks are not born infected with disease, and our repellents are formulated to help protect against ticks attaching to the skin. When using our repellents, it is important to keep in mind that the formula is intended to repel bugs like mosquitos, biting flies, and ticks but also to protect against ticks attaching to skin when one comes into direct contact - thus introducing disease. When a dog or human comes in direct contact with ticks or tick nests, our formula breaks down the tick’s exoskeleton in order to keep it from attaching to skin. No repellent can stop ticks when direct contact is made. Again, we are so sorry you were disappointed and we will issue a full refund. Please don’t hesitate to reach out if you have any other questions, and our President will reach out to you directly. We greatly appreciate your feedback.

Response from Nantucket SpiderAug 8, 2022

Hi Lynn, we wanted to follow up with you - our President spoke with you over the phone earlier this Spring, refunded your order, and sent you our Extra Strength Tick spray for you to try out this season. Please let us know if this worked for you, and if you have any other questions please don't hesitate to reach out!

Response from Nantucket SpiderSep 21, 2021

Hi Marilyn, thank you so much for reaching out to us. I'm sorry that you had issues with your spray. Please reach out to our customer service team at [email protected] so we can make this right.