NANROBOTReviews of nanrobot.com

Do not purchase scooters from nanrobot. The metal around the folding mechanism broke right off as I hit the breaks. Went flying thru the air, got hurt real bad, could have died. The scooter was only 2 years old, and a season without snow is only 5 months in sweden. It's a manufactorer issue, cheap construction. You might die.

If I could give no stars I would. This company are THEIFS. Do not order from here. These people are so rude and unprofessional on a nother level. I ordered a scooter which was left out side my front door on the main public eye!!! The scooter was stolen. I was unaware the scoter was even out for delivery as there tracking system was down!!! So they was unaware and then they told me it wasn't delivered, then they me it was they showed me a picture of a huge box outside my front door all day. They sent me another scooter out as they didn't know were the other scooter was they said if other one turns up just refuse it (that's before they got picture of it being outside my door on main veiw all day)!!! But then they found out the original one was delivered and told me to send it back as they would be sending me another invoice for second scooter but I explained I never got the first scooter!!!! And they NEVER EVER GAVE ME A PENNY BACK which was over 1200 AND THEY IGNORED MY EMAILS AND WAS SO HARD TO GET A RESPONSE AND WHEN I DID THE PERSON WAS SO RUDE. I EVEN GOT CRIME REFERENCE NUMBER AND SENT THEM IT. I SHOULD OF JUST KEPT THE SECOND SCOOTER AND NOT BEEN HONEST TO SEND BACK.

Terrible, rude and basically useless online support. I was down to two choices for a scooter, with their NANROBOT X4 2.0 being in the lead, I was chatting with an "LD" on their live agent chat, asking questions about standard and peak power when the chat ended very abruptly... after I tried to clarify a response. I thought maybe because I was on my mobile, so I tried again on my computer and the same agent did it again! ...after denying that they ended the previous chat. I emailed their customer service team, thinking maybe they had a rogue team member... never heard back.This experience quickly drove me to purchase the other scooter. So happy that I avoided buying a product from this company.

Absolute T****...Wanted to ask.for advice for a weight difference in the Nanrobot X6, Official website says 25kg, other websites and Nanrobot facebook page say 15kg, All I wanted was a straight answer instead I was told to sign up to a cashback site to get my answer!! W*F.. one simple question and I have to sign up to cashback site...The to top of off the person replying to my messages from nanrobot doesn't know what products they sell..not a very good confidence builder and told me to look on the website to get my answer despite me telling them their site and facebook have two different answers for weight!! A**holes I have no faith in nanrobot after my last scooter from them turned up damaged in a box and has been used despite saying its brand new and boxed. Con artist !! Avoid better scooters on in the market with companies that want to help and appreciate the customer!!

This product is way to expensive for this bad of customer service. After 2 months of driving sparingly in Chicago the wire broke and the wheel came off while riding on a flat paved road. I contacted customer service and they gave no solution or sorry but said they won’t exchange it. So every couple months this 2,000$ product will break and they will refuse to help.