NANROBOTReviews of nanrobot.com

Dishonest company. They don’t stand behind their products.

I bought a secondhand Nanrobot d6 + with 159 miles on the clock. I was very impressed with the build quality and the comfort and not to mention the speed. Anyway, on my 6th ride it started playing up so I took the battery cover off only to discover all the conduit covering was degrading and started to fuse together which could have caused the fire. I bought replacement controller units ( after lots of messing about with unhelpful emails) both units took about a month to be delivered. The new units had the same poor quality wiring so I have lined them with shrink wrap to hold the protective covering in place so they do not start a fire. Except for the poor wiring loom and control units ( Chinese units) not British standard, it's a great scooter. Side point, the high voltage connectors to the motors are rubbish so I have upgraded mine to high voltage connectors. Keep checking and all looks well New units cost a few hundred plus to replace and it takes forever to be delivered and you have 14 days to return if wrong so keep that in mind. Good luck

I ordered the scooter from their third party vendor rideology they sold me a faulty scooter from day one I got the scooter I let them know about the issues that I had with the scooter riding it only one day a couple of days later got that issue fixed I got two flat tires after that and then the wiring or the electrical system happened and it wouldn't charge a power on anymore they tried to fix this issue via email and tutorials on YouTube I was still within my warranty they took 8 months to take the scooter back and when they get it back they said it was misrepresented it been in an accident and blah blah blah and they cancel my warranty never get a scooter from nanRobot or rydology overall they will do is take weeks to reply via email and now I'm goin to take legal actions because the screwed me out of $3000 and they kept sending me lcd display screens to resolve the issue and they knew that wasn't the CASE THEY ARE LIARS AND CROOKS

Ordered a scooter as a gift to my son for Christmas. The scooter came defective. The number provided on the site for assistance in English is not in service. I emailed them and after some back and forth, they offered to replace the scooter to which I agreed. I dragged the heavy box to UPS drop off and emailed them a receipt of shipment. When I asked them when will I be getting the replacement, they said they will ship it out AFTER they recieve the damaged one. This is not acceptable. I should not have to wait for them to recieve their defective scooter to recieve my replacement. It is their fault that a defective scooter was sent out in the first place, should have done a proper inspection prior to shipment. Especially that the defect is immediately noticeable. In all it will take over a month for my son to get his Christmas present, and that's with a hope that the replacement won't have any issues. Terrible customer service.

Emailed Nanrobot to ask about uk delivery and availability. Nanrobot sent me a link to purchase stating 1-3days delivery and pay in USD. Transaction completed same day using PayPal. 1 week later no item and no response to emails. Finally they replied stating no UK stock and may take a month to deliver. Refund requested. Cost me just over £100 due to PayPal exchange rates. Avoid this company!

Me and my wife bought 2 nanrobot D4+3 matching scooters a little over a year ago, 103 miles on one and 104 on the other, one of the batteries is shot/defective in one of the scooters and the other is perfectly fine, both used the same, charged and stored the same,customer service said they won’t do anything for me that I have to buy a new battery $690 half of the price of the scooter!? I don’t understand why they won’t let me return the defective battery? I have done research and I am one of the many people with this same problem!!! People buy from another company!!! One that uses LG batteries save yourself!, ONE BIG HEADACHE!!! Wish I would have read the reviews before I bought NANROBOT!!!

Be careful purchasing from this site. I tried returning a wheel because I purchased the wrong one and they charge you for shipping both ways plus a % of the sale. They charge you so much I thought about keeping something I could not use.

I will be suing this company because it set my hand and my scooter on fire. I have both of my chargers unplugged lying on my floor I plugged my charger into the first hole and then plug the second charger which is the turbo charger into the other hole and it burst into flames in my hand and underneath my scooter as if I performed a magic trick. Some of the flame sends my eyebrow and eyelashes because I was looking to where I should place the chargers I never plugged the chargers into the wall before plugging them into the unit so I do not understand why my scooter just burst into flames it has to be something mechanical with the batteries because this should not have happened also I noticed when putting my chargers close to the input holes they create a spark which is very unusual this scooter has been given me nothing but problems since I have ordered it flats are constant and I'm constantly ordering inner tubes at one point they were sold out so I know that many people are having the same issues with the pinching of their setup I am ready to return this scooter or sell it I will never order from them again