Travis
NEW nanrobot ls7 plus issue..But!!!
Recently I purchased the new LS7+ and had an issue where a wire was rubbing against the rotor. To my surprise, before I even had to press the issue, Lin Sarah at Nanrobot reached out to me directly through FB Messenger. She immediately addressed the problem, assured me they’d send all the components I needed, and it honestly felt like she hand-delivered my case to customer service — who followed up with the same commitment. That kind of initiative and care is rare these days, and it truly impressed me. Their quick action and willingness to stand behind their product gave me so much confidence that I decided to purchase another scooter — the new N6+. Once again, I was personally thanked in Messenger for my support, and they even offered me a discount on the order. That showed me Nanrobot values their customers just as much as they value their machines. Even though I’m in the US and they’re in China, I can honestly say their customer service is on another level. They’ve earned my trust, my loyalty, and my business going forward. I’ll continue recommending Nanrobot to anyone serious about wanting a great scooter, because I’ve seen firsthand that they stand behind what they build. Thank you, Nanrobot! My only suggestion to make the LS7+ even better would be: 1. Use a countersunk screw on the rotor for extra clearance. 2. Add a motor wire disconnect closer to the rear of the scooter — that way, if a rotor ever needs changing, you wouldn’t have to dig into the deck wiring. TR