NANROBOTReviews of nanrobot.com

These guys are ridiculous.I ordered a hydraulic break from my scooter for a replacement and it's almost been a 2 months since I've seen the package, they are unacceptable. As hell, I'm about ready to sell my scooter.

I bought in November and still waiting on third round of parts to fix it myself they refuse to refund. Things didn't work since I got it and the customer service always thinks it's ok asking me to fix and glue things like I have time to always work on it. And when you buy something brand new it should work right. It's months later and it still don't work and they want to send more parts or have me ship it to Florida at their shop which is first they offered this but at this point I just am over this I want my money back. They suck bad. Do yourself a favor and buy from somewhere else. I'd never ever do business with them again. They are impossible and do not think like Americans at all. They just think it's ok to sell stuff that is total crap and not refund you and just drag you along for months . I spent 1000 bucks in a new scooter and it's never worked correctly and they still won't make it right. I can tell a sorry Long story but I'll just say I'm looking too at if I can take legal action cause I'm fed up. Avoid this lame company, it's not like their videos at all it's crap

My scooter came in with the folding knob broken in half, brake rotor was bent so it rubs on the brake pads while moving, and the light strip only lit half way. Communication via email is pointless unless you live in Taiwan apparently and buying the warranty was also pointless cause I'm not a mechanic if they even did send me the parts or i would have to package the 100+lb scooter and send it back and forth. Looking at the scooter upsets me because of the initial start so I feel I wasted thousands. They got my money so why should they bother with me now i guess.....

lies about sending it scamer would not buy nothing from this site 👎

Hard to get parts and support. We are a repair service center and even in stock items on their website are an issue to get. Very little help, replied to emails like every couple days, beware when purchasing these expensive scooters the tech support and customer service is junk. Follow up: their reply makes it look like we ordered the wrong part, which was not the case. Send pictures 2 times at their request and that still didn’t help. How frustrating!! Also took almost 16 days to get refund on an order that never shipped. Not a great experience

Very bad company I order parts 2 months ago online it say it was in stock but it wasn’t I order a battery 2 months ago I didn’t get it yet they said it would take 15-20 days still waiting in my battery now

They take way to long to ship parts They ask for pictures of the replacement parts then still send u the wrong parts Glad I got to witness this first hand won’t buy anything else from them

This company is horrendous. They sent us a defective $1800 scooter then we spent the next 6 days trying to get in touch with someone who eventually did via whatsapp. They offered us to "repair" a brand new scooter and when we demanded a replacement or a refund they ghosted us. I will be contacting my attorney.