Nano Hearing AidsReviews of nanohearingaids.com

I recently purchased the Nano CIC hearing aids, back in July. In September as I was pulling the left hearing aid out it came apart in my hand, like it unglued itself. I contacted NANO and they had me return it on 9-22 they received it, Called today 10-4-22 looking for my replacement and they said they just inspected it and I had to pay a repair fee of $49 to get it back. For something to fall apart when pulling out of ear there should not be a fee to repair . A replacement at no charge should be sent. DO NOT RECOMMEND ANYONE PURCHASING THIS PRODUCT.

Listen up, potential Nano customers. Here is what happens when you return your hearing aids to Nano. First, you have to return them at your own expense. Then the "Returns" team informs you that the product has been inspected and the return is approved only after they try to talk you into keeping them (in our case, they were brand new, never worn). Finally, the refund request is forwarded to the "Refunds" team. Then you will sit and wait, and wait, and wait. Nano received our product on August 8. Now it is October 21. No refund (almost $400) in sight. 74 days. No response from the "Refunds" team, despite many, many calls and emails. Many apologies from the "Returns" team, but no action from the "Refunds" team. And Nano will not allow you to speak to a supervisor on the phone. This is UNACCEPTABLE and Nano takes advantage of old people on fixed incomes by not providing refunds in a timely manner. Buyer beware!

I returned my hearing aids on 9/8/22. They were inspected on 9/17/22. I was then told I would get my refund by 10/1/22 at the latest. Today I was told maybe in two weeks. What happened to the original week to 10 days? Aso the customer service people are extremely difficult to understand.

I was told we had 90 days to return this order. They DO NOT work! Don't waste your money. They're crap and they won't take them back. Plus trying to reach customer service to even get an approval for return took almost a week of 1 hour hold-time before having to give up. When I finally did get someone , I was told sorry for your loss and too bad so so sad. They wouldn't even let me talk to a manager or supervisor. Honestly! DON'T WASTE YOUR MONEY. IT'S A SCAM PRAYING ON THE POOR AND THE MISFORTUNATE!!!!!!

This company is the worst I’ve ever dealt with. Will not refund your money. They just give you the run around. Keep lying and say you’re approved for refund but won’t return your money. DO NOT BUY from them. Hearing aids are crap and screech and cannot adjust. BAD PRODUCT.

As I indicated in my previous review these hearing devices will come apart when removing from the ear canal. As you can see I'm not the only one who has had this experience! It seems Mickey Moffett has had the same issue. I too returned my CIC digital hearing aids back for the same defect and my refund was also denied ! Anyone with half a brain could see that the devices were not assembled correctly and that they are in need of a design change. Their on / off / volume button also is very difficult to adjust when the device is in your ear canal! Not to mention the shipping fees for returning one of Nano's defective devices !! They claim to be a "FAMILY OWNED BUSSINESS" ! I can only hope that they treat their own family members better than they treat customers !! It's sad in a way because I've been treated well by their support team, although the support team only can do what they are told to do as far as company policy. I worked in the medical device field for many years and traveled to Asia where most of these devices are manufactured, and the way it works in some cases these devices are assembled by people who work out of their home so you never know where or who may have assembled your device and more over each assembler may have different quality control standers if any ! Regardless, each device should undergo a basic quality control inspection upon delivery or before it is shipped out to customer. As I said before with a few minor adjustments Nano could be a real solid company.

Dishonest hearing aid company. Refusing to return money. They're using every excuse in the book. The hearing aids were a joke anyway. They are of poor quality.

Buyer Beware. Customer service and product are sub par. Purchased the CIC digital hearing devices and the Nano Hearing Aid protection plan. The hearing devices did not fit in my father's ears. There was too much feedback no matter how many times they were adjusted. Received the requested RMA and shipped the product back as instructed within the 45 day refund period. Contacted Nano Hearing Aids after receiving confirmation that the product had been received by them. They asked me to call back after 5 to 7 days to give them time to be inspected. I called back within the time requested and they informed me that the refund would be denied due to the product being damaged. I told them that it was not damaged prior to shipment. They sent me a picture of a right ear device and it was not broken as they claimed. It was separated at the joint between the top and bottom portion of the device. The wiring was still intact between the separated ends. I inspected both devices before packing them for shipment and neither device was in the separated condition. I asked my father if he had noticed the separation when trying them and he said he did not. There is no way that he would not have noticed the separation. I was never able to speak to a person on the phone (only email correspondence). It was never escalated to a manager as requested. Always an apology for my disappoint and inconvenience but never an offer for a partial or adjusted refund since it was returned within the 45 day refund period. They only said that they would send me back a repaired unit because my father had purchased the protection plan. Very frustrating and disappointing that my father is out over $750.00 for a product that had a 45 day satisfaction or money back guarantee.