Nano Hearing AidsReviews of nanohearingaids.com

Company will not return call about why I have not received a refund on the hearing aids that I returned. I call and was told that the inspection came back in perfect condition and she would follow up with me to let me know when the refund dept would be sending a refund, I have not received any call back from anyone and that has been 5 days ago.

My mother ordered hearing aids from SP Nano and unfortunately she passed away before the product arrived. They were returned unopened and a refund was promised after 45 days of receiving the hearing aids back. It is moving towards 75 days and Nano replies with numerous lies and excuses. I've contacted the BBB and an attorney to recover the refund promised. IT'S A SCAM UPDATE 7/11/23 Nano did not refund anything until they were threatened with a law suit. NANO IS ABSOLUTELY A SCAM STAY FAR AWAY!!!

I am giving a one because I can’t leave a 0. Absolute garbage. The first pair was to big to fit into my ears the second pair broke as soon as I tried to pull it out of my ear. Then they are refusing to return my money. Edited 7/12/23: Nano’s response is not true, I never received a refund. This company is still trying hard to scam!

On August 23 I return nano hearing aids for a refund. I couldn’t get them to work. I called and email many times. It was the same thing ever time. It is in process. My lawyer got the same response. Nano is a fraud

BUYER BEWARE of buying from and dealing with this company, especially if your elderly or disabled friends or family members are the potential customers!  My father who is 66 years old and has a host of health problems (including 2 cancer diagnoses) is hard of hearing.  Of all the many pains and health issues that he has, I thought that the hearing loss was perhaps one I could easily help remedy for him.  I had seen Nano's commercials on television.  Their hearing aids were only $300 and they offered a 100% money back guarantee with free shipping, so I was at no risk of buying, right? WRONG.  What they don't tell you is this company is shady at best and operates more like an office of scam artists looking to get unsuspecting patients' money, upsell them and then refuse to give them a refund.  I purchased the Nano CIC Rechargeable Hearing Aids for a total of $303.31 on July 24th, 2022.  As soon as we got them my father tried them immediately.  First of all, regardless of which earpiece he tried (he tried all the ones supplied), they did not fit comfortably in his ears.  Second of all they were so small that the button was impossible to use for adjusting the volume.  Anyone who is disabled in any way is not going to be able to effectively use this micro-sized button.  Third of all, there was CONSTANT feedback which blared in my father's ears and caused him immense pain.  Finally, when the feedback would VERY OCCASIONALLY stop, the sound of the hearing ads was horrible. Very tinty and hollow sounding. I called Nano to advise that we were unhappy with the product and wanted to send them back for a full refund, as advertised.  The representative did nothing but try to talk me out of it and INSTEAD told me that their $300 CIC models are not really meant for people with hearing loss.  I guess they think people who can hear just fine will buy them? Maybe as a fashion statement?  Because they weren't MEANT for people with hearing loss?!?  THEN the rep proceeded to spend 15 minutes trying to UPSELL me and tell me that their base model wouldn't work for my dad b/c my dad has hearing loss, but their more expensive (a few thousand dollar) models are DESIGNED for people with hearing loss and they could just upgrade me if I paid the difference.  This is JUST A BAIT AND SWITCH TACTIC! Finally, after I repeated about 25 times that I wanted to return them and I wanted a full refund, they finally processed my refund and sent me an RMA #... however they did NOT give me free shipping as promised and I had to pay return shipping.  I mailed the hearing aids back with a tracking # and Nano received their product back at their offices on August 8th.  I emailed Nano to confirm they received it and they replied it would take them FORTY FIVE DAYS to get me a refund!  Again, something I was NEVER told before. Disgruntled, I waited 45 days and then... received nothing.  TO THIS DAY on October 23rd (2.5 months after they received their item back), I have NOT RECEIVED MY REFUND.  They now have both the product and my money and I have gotten no refund and no solution to this issue.  When I contact them, they reply and say that they've escalated it and I'll hear from someone soon... and they request that I "do not take further action until I hear from them".  Yet I never hear from them and I never get my money. This place is a bunch of crooks who are preying on the sick and the elderly.  They sell crap that isn't intended for actual medical use just so they can bait and switch the unhappy customers with an upsell. Then if you demand a refund, as promised, you get jerked around and possibly robbed as I STILL HAVEN'T GOTTEN MY REFUND YET!  Save yourselves and your loved ones the headache and go to a different LEGITIMATE company!

I bought it, left ear hearing aid fell apart in my ear, which was real scary!! I returned it within 10 days of purchase. I contacted customer service after almost a month of going back and forth, they said we won’t give a refund since it was damaged! If the quality of product is so bad, that it falls apart not sure how is that my fault! They asked to pay another $79 to fix it. $500 is gone!! Bad customer support! Big scam!! Run as fast you can! Going to small claim court!! Can claim up to $10k for damage and suffering! Update on 7/12/23 - After more than 6 months of going back and forth, in Feb 2023 Nano hearing aid refunded my money. I'm thankful for that. I don't believe it should have been that painful to return and get a refund for a defective item.

DO NOT BUY - THEY WILL NOT REFUND!!! Purchased the hearing aids in July. Tried to use them twice and both times one unit continually squealed and never fit properly. When I requested the return authorization it took a while because the return dept would never respond. When they finally responded they kept trying to upsell me. They finally agreed to issue a refund and I returned these. After a month, when the website kept saying the return had been authorized, I emailed again. They told me the refund had been declined because the units were damaged. Even sent a picture. The ones I returned were not damaged in ANY way. They were basically new. Obviously there were damaged once they were received to avoid a refund. They have told me for $79 they can repair and return to me. I don't want them back, they don't work - and I didn't damage them. After looking at other reviews on TrustPilot and the Better Business Bureau, it appears this is common practice. I have filed a complaint with the BBB and encourage others to do so as well.

This is the absolute worst the aids are defected all they do is buzz sent them back i have been back and forth for two months now all they do is give you the run around keep saying im getting my money back but i know I wont im having to get a lawyer Im gonna spend more of my social security money to sue this buniness thank god my husband still works bad bad placs this call a bunisness please do not spend your hard earn money wish i would have read these reviews before buying Natalie Hughes