Nano Hearing AidsReviews of nanohearingaids.com

Nano claimed my returned earphones were damaged and included a picture of a broken earphone. I personally returned them using all the original packaging and they were not damaged. I had these earphones for a couple of weeks trying to get them to work. Never happened. They refused my refund. I have filed dispute with credit card company and they are looking into the transaction. I have also filed a complaint with BBB.

I would go lower if I could! They are deceitful and lie, they offer a refund until you ship the item back then they tell you you owed that any way. I would never buy their junk and advise everyone to run. Don’t yrust their lies ever!!!

I returned a set of hearing aids well within their return period and was provided a return authorization by Nano. I returned them in the original packaging inside of another corrugated carton. Now 6 weeks later they sent a photo of someone's damaged hearing aid and claim that this is the hearing aid I returned. It would be nearly impossible for this to be damaged because it was inside of a carton containing their original packaging. They indicate that they will not refund my money. I followed all of their requirements and guidelines. I have filed a complaint with the Better Business Bureau. The Better Business Bureau was no help in this situation. BBB closed the case as un-resolved. Buyer beware. They sent a photo to the BBB of a pair of aids that Nano had destroyed and claimed that those were mine. BBB believed them. It was a totally different aid than I had. I am still amazed at how this company does business. I get a sick feeling every time the ad comes on TV. I hope whoever reads this review will consider the consequences of purchasing Nano hearing aids. I bought real hearing aids from Miracle Ear.

I purchased a pair of hearing aids from Nano last year. I was encouraged to take out a warranty in case I lost them or had issues which I did for an extra$49.. I paid almost $500 for a pair. They both stopped working this month and there was nothing Nano would do because the warranty had expired too. I still have the box, accessories, warranty document and the aids are practically new. I rarely used them and only on special occasion. This is so disappointing to me because my money has been wasted and I don't have hearing aids. Now I will have to try to find a reasonable replacement. I would highly not recommend purchasing from this company. Instead of trying to help me they tried to sell me another pair for even more money. I still have the accessories, aides, documents and box they were purchased. They actually still look brand new and just stopped working! I will never purchase from this company again. This was such a rip off.

Nano complaint nov 2022 I purchased a pair of Nano hearing aids last year – these failed after 6 months of normal use and would not charge, I complained to the company and they offered a replacement upgrade CIC pair for a service fee of $49. – Not covered by any 1-year warranty!!!! I received the new CIC hearing aids in September 2022 and in November after minimal normal use I removed one from my ear using the pull tab and it came apart (luckily all parts were attached – thankfully no medical intervention). I complained AGAIN and returned the bad unit at my cost (unrefundable) only to be told that they do not replace damaged goods unless I pay another $49 service fee. I requested they returned the damaged Hearing aid back but again only if I paid the $49 service fee – OUTRAGEOUS. They WILL NOT stand behind their product and the construction is not fit for use. I would not recommend anyone to purchase from this company as their warranty is ZERO and they are simply selling substandard goods and not backing up the quality. If I purchased any other electrical item, it comes with a 1-year warranty – NANO do not!!!!

Just wanted everyone to know, I wrote a complaint to BBB on Friday December 2nd. They immediately contacted Nano the next day. I had an email on Sunday December 4th from Nano saying my refund had been deposited in the bank. I had purchased the Nano hearing aid because I had difficulty hearing the TV. I wore them for 2 weeks and they did absolutely nothing for me. NANO had a money back guarantee so I contacted them for the shipping instructions. I had a shipping receipt from UPS saying they were delivered to Nano. I tried for weeks to get my refund but was just given the run around. So I contacted the BBB and they said they would take care of it. They sent me an email of their contact with Nano. In 3 days I had my refund.

I purchased Nano CIC in ear hearing aids back in August the hearing aids fell apart upon removing them from my ear. These hearing aids are cheaply made and are an inferior product that’s definitely not worth purchasing. As far as their return policy, this truly has been a nightmare. I returned the hearing aids two days after receiving them at my own expense and cancelled the order it truly had been an experience that I wouldn’t wish on my worst enemy. I’ve been lied to I’ve been misled and to date today I still have not received a refund. I’m writing this December 3,2022 and the hearing aids were returned August 15, 2022. Their warranty and return policy is a bunch of garbage just like their product. If you have a need for a hearing aid do not and I cannot emphasize this enough buy one from Nano it will be the worst experience you have if you encounter any issues. Lance Smith A totally dissatisfied customer

I returned the complete ”CIC” package with the defective left earpiece which separated at the joint of the earpiece.  The defective left earpiece,working right earpierce, charger case, documentation and accessories were all returned in the original box per NANO instructions. NANO acknowledged that they were received at NANO per their RMA. NANO claims that I am not entitled to any refund because the left earpiece was damaged by me. It was in my possession but only used gently and according to directions. In processing my RMA return NANO stated that they would send me a replacement earpiece for $79 repair but is completely ignoring the fact that all other components were returned in pristine condition. Without the charger etc the earpieces are useless so I am requesting a full refund. NANO spends alot of money on advertising but apparently does not care about its customers or honor their warranty. "It’s our 100% satisfaction guaranteed promise to you!  Try Nano Hearing Aids for 45 days and if you’re not fully satisfied, return them for a full refund.  And we mean a FULL refund. Call our great agents, any time, day or night. We make is easy." In summary NANO has accepted my return but refuses me a refund, I am out $297 and do not have any hearing aids not even the functioning one and charger.