Paul G.
Lack of notification of status
I was waiting for info regarding my status for a replacement of my hearing aid. After waiting several weeks I called and found out I would need pay 49.00 to get another. Why did you NOT notify me, and l had to call you?
Response from Nano Hearing AidsJan 2, 2024
Hello again Paul, We wanted to reach out and let you know that we have looked further into your issue, and see that your initial pair of hearing aids were defective. We apologize for the confusion and are going to refund you the $49 repair fee for your replacement pair of hearing aids. We will process your refund as soon as possible, and you will receive an email notification once it is done. Please note that refunds can take 7-10 business days to appear on your credit card. If you have any additional questions regarding your current pair of hearing aids or your refund, please feel free to reach out at 619-738-2438 or email us at [email protected] any time. We are happy to have resolved this for you and appreciate you bringing the issue to our attention. - Nano Support Team