customer
Think hard about getting these. Now I say don't do it.
Saw advertised on TV and decided to try. Got refurbished initially which worked for 2 days before needed to be replaced. Two visits to the ER for dome removal from my ears and lots of echoing ', I called about returning and was talked into amplifiers since the in ear models were not available. I wear oxygen and the tubing goes behind my ears, so every time my oxygen tubing moves - the amplifiers fall off my ear. Received these amplifiers (behind the ear) and have had the thin tubes replaced twice within the first week. Now that I am giving up and want to return them, I was advised that I need to pay for return shipping and I only have a few days to return them. They will be inspected after which they will decide if they are returnable. So sad that this is the return policy. As of this date, my refund has not been processed despite following their rules. Am awaiting a response to this note to NANO; If the purchase amount was $398 then there was a $50 refund which brought the amount down to $348. Your refund was only $247. The math and your explanation does not add up. According to my math/calculations, I am short $99. Why? It was mailed back at my expense as per your instructions and insured to assure its return to your company yet we are being shorted $99. What is wrong with this picture? Please explain why you apparently decided that we should bear an additional cost.
Response from Nano Hearing AidsMay 13, 2024
Thank you for sharing your feedback with us. Your satisfaction is our top priority, and we apologize for any inconvenience you may have experienced. All details of our return policy can be found the FAQ of our website here: https://nanohearingaids.com/pages/returns-policy Should you have any additional questions or want to reach out to us at a time that is most convenient for you, please feel free to reach out at 619-738-2438 or email us at [email protected]. Alternatively, you can also try our Live Chat at www.nanohearingaids.com. We look forward to connecting with you and ensuring a smooth experience with our products. - Nano Support Team