John
This is their business model
This is their business model: I bought a pair of in ear hearing aids with their 45 day customer satisfaction guarantee. I called back after about 15 days wanting to do a return. They talked me into another set at no additional cost. Tried them for a period of time. Called to do a return, and they talked me into trying yet another set at no additional cost. Tried those for a period of time and still couldn't get them to work for me. Called back to say I'm moving on and would like to do a return. They said I was 4 days beyond the 45 day guarantee. So this is only good for the original purchase. No guarantee for satisfaction on the subsequent models. They did not inform me of this when sending the 2nd or 3rd set, conveniently letting me run beyond the 45 day return time frame.
Response from Nano Hearing AidsJun 18, 2023
Hello John, Thank you for your feedback and we're sorry to hear about your experience. It is not our intent to stretch out the 45-Day Satisfaction Guaranteed Return Policy. We would like to speak with you to answer any questions and resolve your concern. You can always call our customer service at 619-738-2438 or email us at [email protected]. You can also try our Live chat at www.nanohearingaids.com. Thank you, Nano Support Team