Sharon K.
Your return process is ridiculous and…
Your return process is ridiculous and cumbersome. I have called and emailed to receive an RMA # your customer service reps state is necessary for return and I keep getting the run around that I must receive the call from one of your agents to complete the process. I am calling my bank to submit a complaint against the company and I am returning the hearing aids as they do not work for me and I am well within the 45 day guarantee.
Response from Nano Hearing AidsJul 17, 2023
Thank you for sharing your feedback with us which has been passed along to our team. We genuinely appreciate your input as it helps us identify areas where we can make improvements. Your satisfaction is our top priority, and we apologize for any inconvenience you may have experienced. Our customer service team is currently working to resolve your concerns. Should you have any additional questions, please feel free to reach out at 619-738-2438 or email us at [email protected]. Alternatively, you can also try our Live Chat at www.nanohearingaids.com. We look forward to promptly resolving your concerns to your satisfaction. - Nano Support Team