Windin D.
Finally got the RMA# and offer to try different one at no extra charge
Update, Got the RMA and the digital set. Not what I need but they did finally stand by the warranty. The Online advertising should be very specific that within 45 days they can be returned any reason if you have followed all the steps in the evaluation instead of springing that when you try to send them back. Most options for some folks, I just need amplified hearing I can’t afford the more advanced features like Bluetooth and call reception. update, I finally got a call from support and an RMA number plus the offer to send me the digital unit to try in order to determine if that would work for me. If not I can return both via the RMA number and if yes then I would return the original analog unit. changing to a 4 star until this is completed. The product will not work for me but, getting a RMA number seems impossible. Email response says returns dept will call you. They don't call you. If you call, the agent cannot give you a RMA number, they have to have the other team call you. They don't call you. 'can be returned within 45 days for any reason'. Stand by your policy Nano. Very disappointing.
Response from Nano Hearing AidsMar 3, 2023
Hello, I apologize for this trouble. Your feedback is noted and forwarded to the team to improve our products and services in the future. If you need further assistance, please reach out. You may call customer service at 619-738-2438 or email us at [email protected]. You can also try our Live chat at www.nanohearingaids.com. Thank you, Nano Support Team