Nano Hearing AidsReviews of nanohearingaids.com

Response from Nano Hearing AidsMay 26, 2023

Hello, Your feedback is noted and forwarded to the team to improve our products and services in the future. If you need further assistance, please reach out. You may call customer service at 619-738-2438 or email us at [email protected]. You can also try our Live chat at www.nanohearingaids.com. Thank you, Nano Support Team

Response from Nano Hearing AidsMay 27, 2023

Hello, I'm sorry for the long wait. RMA/Return requests are handled by our Advanced Support Team and you may reach them at +16197382438. If you haven't received a call or have trouble connecting to the support line, please email our returns team at [email protected] so we can follow up on your request. Have a great day and stay healthy! Thank you, Nano Support Team

Response from Nano Hearing AidsJul 14, 2023

Thank you for sharing your feedback with us which we will pass along to our team. We genuinely appreciate your input as it helps us identify areas where we can make improvements. We apologize for any inconvenience you may have experienced. Unfortunately we are not able to accept returns 45 days or more after purchase. Should you have any additional questions, please feel free to reach out at 619-738-2438 or email us at [email protected]. Alternatively, you can also try our Live Chat at www.nanohearingaids.com. We appreciate your time and wish you all the best. - Nano Support Team

Response from Nano Hearing AidsMay 25, 2023

Hello, It's very important to change the domes on your device due to the fact that most of the sound quality comes from the dome. The correct Volume and sufficient battery are also essential to establish a good quality of sound. If you're experiencing noises, echoes, squealing or feedback, we have provided some of the more common reasons below to help you troubleshoot your issue: 1. Check for ear wax 2. Check the fit 3. Speaker Placement 4. Hearing Aid damage If this doesn't help, please let us know. Our technicians are the best in the field of hearing aids and we can walk you through troubleshooting. You may call customer service at 619-738-2438 or email us at [email protected]. You can also try our Live chat at www.nanohearingaids.com. Have a great day and stay healthy! Thank you, Nano Support Team

Response from Nano Hearing AidsMay 25, 2023

Hello, It's very important to change the domes on your device due to the fact that most of the sound quality comes from the dome. The correct Volume and sufficient battery are also essential to establish a good quality of sound. Squealing or feedback can occur for many different reasons. We have provided some of the more common reasons below to help you troubleshoot your issue: 1. Check for ear wax: earwax build-up is a common cause of acoustical feedback. When a sound wave hits a solid block of earwax, that sound wave shatters, sending sound every which-away including back out the ear to get re-amplified by the hearing aid microphone. 2. Check the fit: A loose-fitting hearing aid allows amplified sound waves to escape the ear canal around the hearing aid, reach the mic and off we go again in a feedback loop. 3. Speaker Placement: If the direction of the receiver is off and pointing directly into the wall of the ear canal, it can cause the amplified sound to bounce back into the hearing aid and the whistling begins. 4. Hearing Aid damage: The sound tube may become damaged over time by aggressive cleaning, the mic may have gotten pushed in, or there could be a crack in the hearing aid casing. If this doesn't help, please let us know. Our technicians are the best in the field of hearing aids and we can walk you through troubleshooting. You may call customer service at 619-738-2438 or email us at [email protected]. You can also try our Live chat at www.nanohearingaids.com. Have a great day and stay healthy! Thank you, Nano Support Team

Response from Nano Hearing AidsMay 19, 2023

Hello, I'm sorry about the trouble. Our technicians are the best in the field of hearing aids so please reach out and we can walk you through troubleshooting. You may call customer service at 619-738-2438 or email us at [email protected]. You can also try our Live chat at www.nanohearingaids.com. Have a great day and stay healthy! Thank you, Nano Support Team

Response from Nano Hearing AidsJul 11, 2023

Thank you for again for sharing your experience with us and we are sorry for any trouble you encountered with your devices. We genuinely appreciate your input as it helps us identify areas where we can make improvements. We are grateful that we were able to connect with you and successfully resolve your issue by providing you with a refund. Should you have any additional questions, please feel free to reach out at 619-738-2438 or email us at [email protected]. Alternatively, you can also try our Live Chat at www.nanohearingaids.com. We appreciate your time and wish you all the best! - Nano Support Team

Response from Nano Hearing AidsSep 30, 2022

Hello, We are sorry for the delay and we understand that not everyone will have the same experience with our device. It's very important to change the domes on your device due to the fact that most of the sound quality comes from the dome. The correct Volume and sufficient battery are also essential to establish a good quality of sound. Please email our returns department at [email protected] for a follow-up on your refund request. The returns department will give you the most updated information on your refund since our returns are only handled through that email address so we can better serve our customers requesting returns. Thank you, Nano Support Team