Nano Hearing AidsReviews of nanohearingaids.com

Response from Nano Hearing AidsJun 18, 2023

Hi Phyllis, Thanks so much for sharing your experience with us. If you need further assistance, please reach out. You may call customer service at 619-738-2438 or email us at [email protected]. You can also try our Live chat at www.nanohearingaids.com. Sincerely, Nano Support Team

Response from Nano Hearing AidsJun 18, 2023

Hello Ralph, It's very important to change the domes on your device due to the fact that most of the sound quality comes from the dome. The correct Volume and sufficient battery are also essential to establish a good quality of sound. Squealing or feedback can occur for many different reasons. We have provided some of the more common reasons below to help you troubleshoot your issue: 1. Check for ear wax: earwax build-up is a common cause of acoustical feedback. When a sound wave hits a solid block of earwax, that sound wave shatters, sending sound every which-away including back out the ear to get re-amplified by the hearing aid microphone. 2. Check the fit: A loose-fitting hearing aid allows amplified sound waves to escape the ear canal around the hearing aid, reach the mic and off we go again in a feedback loop. 3. Speaker Placement: If the direction of the receiver is off and pointing directly into the wall of the ear canal, it can cause the amplified sound to bounce back into the hearing aid and the whistling begins. 4. Hearing Aid damage: The sound tube may become damaged over time by aggressive cleaning, the mic may have gotten pushed in, or there could be a crack in the hearing aid casing. If this doesn't help or if you need further assistance, please reach out. You may call customer service at 619-738-2438 or email us at [email protected]. You can also try our Live chat at www.nanohearingaids.com. Have a great day and stay healthy! Sincerely, Nano Support Team

Response from Nano Hearing AidsJun 18, 2023

Hello Delbert, We apologize that our service did not satisfy your expectations. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. If you still need further assistance, please reach out. You may call customer service at 619-738-2438 or email us at [email protected]. You can also try our Live chat at www.nanohearingaids.com. Have a great day and stay healthy! Sincerely, Nano Support Team

Response from Nano Hearing AidsJun 18, 2023

Hello Larry, It's very important to change the domes on your device due to the fact that most of the sound quality comes from the dome. The correct Volume and sufficient battery are also essential to establish a good quality of sound. Please be advised that it normally takes 21 days for the brain to get used to wearing hearing aids so all I ask is that you wear these every day for a few more days/weeks to ensure you really let your ears adjust. Squealing or feedback can occur for many different reasons. We have provided some of the more common reasons below to help you troubleshoot your issue: 1. Check for ear wax: earwax build-up is a common cause of acoustical feedback. When a sound wave hits a solid block of earwax, that sound wave shatters, sending sound every which-away including back out the ear to get re-amplified by the hearing aid microphone. 2. Check the fit: A loose fitting hearing aid allows amplified sound waves to escape the ear canal around the hearing aid, reach the mic and off we go again in a feedback loop. 3. Speaker Placement: If the direction of the receiver is off and pointing directly into the wall of the ear canal, it can cause the amplified sound to bounce back into the hearing aid and the whistling begins. 4. Hearing Aid damage: The sound tube may become damaged over time by aggressive cleaning, the mic may have gotten pushed in, or there could be a crack in the hearing aid casing. If this doesn't help or if you need further assistance, please reach out. You may call customer service at 619-738-2438 or email us at [email protected]. You can also try our Live chat at www.nanohearingaids.com. Have a great day and stay healthy! Sincerely, Nano Support Team

Response from Nano Hearing AidsJun 17, 2023

Hello Maxine, Thanks for sharing your experience. To help you further, please reach out. You may call customer service at 619-738-2438 or email us at [email protected]. You can also try our Live chat at www.nanohearingaids.com. Have a great day and stay healthy! Thank you, Nano Support Team

Response from Nano Hearing AidsJun 16, 2023

Hello Gregory, We appreciate your time to share your experience and we accept that not everyone will have the same experience with our device. Your feedback is noted and forwarded to the team to improve our products and services in the future. Have a great day and stay healthy! Thank you, Nano Support Team

Response from Nano Hearing AidsJun 15, 2023

Hi T, It's very important to change the domes on your device due to the fact that most of the sound quality comes from the dome. The correct Volume and sufficient battery are also essential to establish a good quality of sound. If this doesn't help or if you need further assistance, please reach out. You may call customer service at 619-738-2438 or email us at [email protected]. You can also try our Live chat at www.nanohearingaids.com. Have a great day and stay healthy! Sincerely, Nano Support Team

Response from Nano Hearing AidsJun 15, 2023

Hello Edward, I'm sorry about the trouble. Our technicians are the best in the field of hearing aids so please reach out and we can walk you through troubleshooting. You may call customer service at 619-738-2438 or email us at [email protected]. You can also try our Live chat at www.nanohearingaids.com. Have a great day and stay healthy! Thank you, Nano Support Team