John T.
Defective hearing aid under warranty was replaced with a reconditioned rather than a new one
Had a warranty for replacement if any issues with hearing aid. Took 30 days turn around time. Received a reconditioned replacement (written warranty state new hearing aid) Customer Service told me only replacement would be used/reconditioned one. Very disappointed
Response from Nano Hearing AidsSep 1, 2023
Thank you for sharing your feedback with us which we will pass along to our team. We genuinely appreciate your input as it helps us identify areas where we can make improvements. Your satisfaction is our top priority, and we apologize for any inconvenience you may have experienced. Our manufacturing warranty indicates: replacement of the product with a new or reconditioned product. Please feel free to reach out at 619-738-2438 or email us at [email protected]. Alternatively, you can also try our Live Chat at www.nanohearingaids.com. We wish you all the best. - Nano Support Team




