nanajacqueline.comReviews of nanajacqueline.com

It has been 2 weeks since I ordered a dress and I've only received one "update" from them, and it was because I claimed the purchase as a missing order in order to file a claim if they didn't respond within 3 days. The "update" wasn't even an update - it was just them saying sorry for the delay but it should be processed soon, even though they already charged my account $500 two weeks before. I ordered through Instagram because I thought it would be safer than ordering directly through the Nana Jacqueline website because of the Purchase Protection Policy. However, it was still very hard to file a claim about the missing order through Instagram as they no longer have the accessible option of just pressing "file a claim" through their app. I've resorted to just disputing the transaction with my bank in hopes that they can help me get my refund back as this was an expensive purchase and Nana Jacqueline's customer service as well as Instagram's was highly unhelpful. If you look at their Instagram account comments, there are numerous reports from other customers claiming the same thing, and Nana Jacqueline will still not respond back with any resolutions.

I made an order but never even received an email confirmation. Luckily I wrote down my order number. It's been weeks and they have not sent it out. If they take weeks to prepare the order and send it out then they should say so on their website FAQ page so we can manage expectations. Also, there is no one replying to customer service emails, I asked a question months ago and no reply.

I sent them an email asking about customs/taxes and sizing and they never replied. It's been weeks since I emailed and they still have not bothered replying. However they don't seem to have any trouble sending plenty of marketing material.

Bought a dress on August, still didn't shipped yet....