NallaReviews of nallaswimwear.com

Everything below is 100% true. Do not waste your money. Absolutely no way of contacting the “shop.” I found an email on their Instagram account and emailed, but I never heard bank. I ordered a short over a month ago and I’m still waiting. Ignoring people is not great customer service. They will send you an email weeks after your order that your order was shipped, but they don’t send any tracking information. Do no way for someone to know if it was actually shipped. They are nothing, but scammers.

I placed an order with a month to go before my friends birthday. I received a shipping notice two weeks later, that was almost three weeks ago and my item still hasn’t arrived. The birthday has been and gone and I’m embarrassed that I still don’t have the gift to give. I’ve sent three emails asking for an update but all have gone unanswered. I would give 0 stars if I could. Customer service is non existent! So disappointed - don’t waste your money guys!

Took forever to get my shirt.. About 3 weeks. Shirt is VERY scratchy and poorly made. I ordered the women’s fitted T-shirt and it is still boxy and the short sleeves are weird. Very poor quality. I would never order from them again.

Order was placed, I reached out for a tracking number that was never provided. I finally got a reply after emailing them numerous times! They cancelled my order and said oh it’s cancelled, the customer service is horrendous. They blocked me on Instagram after I told people not to order from this scam company. Unprofessional, save your money and make your own t-shirts. Clearly this company is surviving from bots and people who are willing to wait months for the clothes.

Ordered a t-shirt to the UK. After waiting a month and no replies to any emails it arrived. Cheap and nasty quality. Tried it on and immediately went out if shape. Complained directly asking for a refund and would return. Email ignored. Raised dispute via PayPal. They responded that their company policy is to not offer refunds if the item is worn!!!! So you can't try anything on then!!??? I paid for the item to be sent back and then turns out their returns address and contact number are incorrect!!! After complaining and getting nowhere with PayPal and ups unable to deliver I eventually emailed the CEO of PayPal in disgust over the whole issue. This was 2 months after placing the order!! Funnily enough I received a full refund within 24hours! It pays to complain until the bitter end...... Nalla are a complete scam. AVOID LIKE THE PLAGUE!!!

My complaint is with their customer service. I placed an order on Feb 10, didn't receive anything more than an order confirmation from them for 10 days, so I emailed them. I received no response from any person, but the next day I received a shipment notification. This was on Feb 20. I kept checking the tracking number and no information was coming up until finally it was actually picked up or dropped off at the post office. During this entire time I tried to email them and messaged on Instagram (their website says that Instagram is where you will get the fastest response *insert eye roll*). Didn't receive ANY communication from an actual person, or even a response that they received my request. Finally, a few days before I was to leave on vacation (almost 4 weeks after I placed the order) my order arrived. The pieces are as described, so no problem there. I do like the pieces, but will NEVER order from them again. A company that can't respond to any questions shouldn't be in business.

I ordered from the UK, never received my parcel. When I contacted them asking for a refund, they replied they don't issue refunds and that 'This order #2977 was actually returned to the warehouse yesterday. It showed customs duty or taxes were due and that the customer did not pay, therefore it was returned to the US'. I informed myself and found out that, according to the UK Government's regulations regarding Tax and Customs Duty, any goods imported from outside the EU worth less than £135 are not liable to pay any Customs Duty. My order from Nalla Swimwear was well below that value, so I ignore what value you have declared in order but they must have clearly declared a value above the £135 threshold. Of course I haven't paid any Customs Duty for my £40 order. Instead I went to my bank, explained the situation and got my money back. After all negative reviews, I can confirm they are truthful. This company is fraudulent and scammy and it's a wonder they are still in business. They've taken down their Google Business profile to quiet negative reviews, but Trustpilot still enables us to have our say. STAY AWAY, you won't get your product and maybe not even your money back (not all banks are as friendly as mine).

I supported their kickstarter launch. They never sent me my product. Only ever responded when I posted my frustrations on their Facebook page. They have since blocked me. Said they sent my packages but refused to give me tracking numbers and I never received anything.