Sheila
Placed a nail product order with Nail…
Placed a nail product order with Nail Mart USA & received my products in good order, but "Did Not" receive a printed hardcopy of what I purchased. I emailed & requested that it is important to me that they send me a printed hardcopy & explained that I'm that type of customer that keeps a file of all orders and hardcopy paperwork, and that "I DON'T OWN A PRINTER & EMAILS CAN GET LOST OR ACCIDENTLY DELETED" After sending my request, they emailed back with unfortunately they don't send receipts with the product orders and sent me a PDF & said to save the email or have it printed out. They completely ignored what I requested in the email that I sent them. THIS IS WHY THEY ARE GETTING 3 STARS. I emailed them back, asking them " HOW HARD IS IT TO PUT A PRINTED HARDCOPY OF THE CUSTOMERS ORDER IN WITH THE PRODUCT". Also mentioned that 99% businesses still put a printed receipt in with the customers order & I mentioned that I feel it's bad business not to give a printed receipt. This can have an impact on deciding whether to ordering with them again.