Susan H.
Customer Service Lacking
Things were promised when we came to try on dresses (and ultimately chose one) that did not come to fruition when the dress arrived. For example - that the tulle gloves could be attached to the dress. And then I was told when I called (because the gloves hadn’t even arrived with the dress for the first fitting) that they would add buttons to the gloves (or dress) when the gloves arrived. That also didn’t happen. My daughter was told at the final fitting that they couldn’t do that. I also specified that the dress needed to be shipped and they tried to talk my daughter out of it at the fitting. I had to call and re-emphasize the need for it to be shipped across country so that she didn’t need to fly with it in addition to everything else that she needed to fly with. At the first fitting, when discussing bustling, my daughter and I wanted both the dress and the over skirt to be bustled. Second fitting, the over skirt bustle wasn’t done. My daughter had to have them do it right on the spot at the second fitting. Weddings are stressful enough without the added hassle of these things. Not good follow-up customer service at all.