MZ WallaceReviews of mzwallace.com

Terrible . Ripped after two months and they refused to replace or repair . This bag is an expensive company and it was unacceptable customer service . I will not be buy from Mz Wallace again .

They advertise free shipping with a purchase of 150$ or more. When checking out, the free shipping was not applied, although my order was around 266$. Called Customer Service and was told that shipping is only free when creating an account, which I did not want to do. Customer Service Representative was polite, but not interested in resolving the issue. I cancelled my order because of a shipping charge of 10$. When a company promises free shipping, they should honor it...

The customer service of this company is terrible. I do not understand how more people are not upset. NO exchanges and a 21 day return policy. How can you give this product as a gift when by the time you get it and give it you are outside the window. Your recipient better like it, and you better not buy in advance. Not to mention there is no willingness to help.

So over the past several years I have purchased quite a few MZ Wallace products - for myself and as gifts. Recently I reached out to MZW about my cross body pouch that kept unbuckling and therefore falling off. (not good!). First off, they were very responsive which I appreciate. But after several back and forth emails I was told they could not help me (even after offering to pay to have it fixed!!!) They did offer to give me 20% off toward a future purchase, which I was not interested in. So now I am left with a cross body bag that is of no good to me. Very disappointed in finding out they will only help with a product if it was purchased within the past year. Well, unfortunately that is not when help is needed. Guess I'm off to find another brand to purchase!

Worst customer service experience. I never received the bag i ordered and they simply apologize for the inconvenience

Horrible customer service culture obviously from horrible founders Monica zwirner and Lucy Wallce Eustice. Bought a sling bag from a warehouse sale (still spent over $200). I received a dirty and obviously used bag with NO straps. They claim that warehouse sale is final even if it's used or missing all accessories. What am I to do with a bag without any straps??? They're not willing to do anything to correct the situation. This is nothing but a con job by 2 greedy founders. Will be taking legal actions.

Disappointed. Ordered my first MZ Wallace tote bag during their warehouse sale. I was thrilled to get one I liked at such a great price. A few days later I received an email stating my order was cancelled because they didn't have the inventory. When I responded asking it they had something comparable or an alternation option, they explained these things happen and this bad was not meant to have been part of the warehouse and there is nothing they could do about it. Not a great first experience to say the least.

It took me a month to receive the bag. Once I received it, it was defected with threads sticking out in multiple spots. I have contacted them, and they have sent me a return label. I have shipped the item over 9 days ago, and they are telling me that they have never received it. They are a complete mess!!!! I have ordered the bag in the beginning of Jan, and it's the end of March now, and I am still dealing with this problem. Joke of a company!!!! Now April 12, I still haven't received my refund and that's 3 weeks since I got an email that the refund has been processed!!!!