MZ WallaceReviews of mzwallace.com

Sent Wrong Item; MZ Wallace Would Not Fix It

I bought the Metro Duffle and it literally fell apart after a few uses. Their customer service was dismissive and unhelpful. The bags look pretty but they’re terrible and cheap quality and fall apart. And customer service is nonexistent. NEVER buying this brand ever again.

Uk buyers beware! The bag arrived, not as expected really poor quality for the money. I’m in the process of returning it. However, I have to return at my own expense back to America! Not only that , though the bag was £199.00 they will only refund £161.00 I presume this is taxes, I was not made aware of this when purchasing. Please think twice before you buy anything from this company. Ps… just got home from the post office, it’s actually cost £30.09 to return this bag back to the company. I would say.. definitely do not touch this company, talk about being stung! Ouch! Shame on them for not being transparent and stating the facts when you purchase!

It doesn’t get worse than this! Alecia from customer service refused to repair a bag I received last year because it was a gift and I didn’t have the receipt. She was very patronizing and rude. The bag is garbage quality. I used it for like 3 days and the handle fell off. I’m currently filing a complaint with BBB

Horrible customer experience - especially a waste of time trying to get anything resolved with Gesaria. After spending over $1,000 she has done ZERO to make my experience better. All she can do is re-iterate rigid rules. I spent y over $750 on my first purchase and could not choose to include a dust bag. She said I need to notify for the next order and they would one with my next order. I placed another order and I only got the dust bag for the current order. Stop hiring horrible ppl who do not value or understand customer experience. Also, stop trying to pretend you are a high end brand when your policies are super cheap!!! How is it not possible, after bother to waste even more time with emailing back and forth with Gessria to not receive an extra dust bag for the two items with the first order???? What a cheap brand experience!!! Super dissatisfied client. Not proton wear any of my MZ Wallace items anywhere….and it absolutely cheapened my birthday’ perk experience.

I worked here. They make mistakes on the website and social media all the time and dont tell customer care workers about it until customers called in to ask questions. We were told to ask our managers what we dont understand or know but when we asked, they dont help. Awful place and the company policies dont treat customers well. Only care about the money and their friends.

I ordered a tote bag direct from MZ Wallace website. I rec'd a used and damaged bag. I know it was used b/c the plastic was torn and none of the zipper pulls were wrapped in paper. It was also scratched as if someone dragged it on cement. I was told a replacement would be 'expedited'. One week later and still no tracking#, no replacement. Days in between emails and calls w/customer service. They are like talking to robots. Won't buy again.

So sad to see how many wrong reviews MZ Wallace has... Especially because this brand is trying to convey a "high segment" look and feel by selling expensive items, however the quality of their services is inversely proportional. Conclusion: it will not last, it's just matter of time. My personal experience is the following: I recently placed my first order and received a gift with it. However I wasn't pleased with the bag I purchased (it was fabric and I expected leather). So I returned it, gift included and requested for a refund. I was refunded, however, the value of the gift was deducted and I was told that it is so because I kept the gift !! I am unfairly accused here !! I did not keep the gift, I was never interested into it. I find it too easy to accuse someone without any proof !! It's too easy and dishonest !! I don't know how to proceed to obtain compensation though... So the least I can do is warn people about the dishonest, unfair treatment this brand is able to provide. The quality of services of MZ Wallace is so disapointing, so disrespectful, it's far far behind the image MZ Wallace is trying to vehicle and I will propagate this message wherever I can.