John O.
Rude teacher
Unfortunately the teacher copped a bad attitude with me over not being able to attend a class. I was still charged as a no show. That being said the teacher suggested I buy all these bands and a laptop so she could see me better which I did. Now it is all useless, I have no other replacement yoga teacher. Just a bunch of bills and aggravation over the experience. In my opinion the teachers are also teaching to many classes as mine would literally fall asleep as I'm trying to learn! Maybe I was not a perfect student but I didn't deserve this treatment.
Response from Mywowfit: 1-on-1 virtual personal trainingMar 29, 2022
Dear John! Thank you so much for your valuable feedback which provides your perspective! It is truly valuable and shows that we are real company. We apologize for this situation with the canceled session. It doesn’t meet our normal standards at all. Unfortunately, Our Customer Support team haven't got any complains or information from you about that session until now (we assessed all our communication channels with you). Your trainer did not mention about this as well. So we had no possibility to check and fix the issue before now at all. We texted you privately after this review as well via Whatsapp. So let us know when this situation happened. We will do refund for this session if this happened because trainer canceled session and charged you. We want to mention that refund for all unused sessions was made right after your request. Other trainers were recommended for the replacement for free as well. Although you preferred the refund we are still ready to provide you free trials with other trainers. This is WOWFit's high standard for all clients who decided to change a trainer. We will be glad to make you happy with trainings as soon as you want to. With best, Wowfit