Mr H.
SCAM PRODUCT
Having placed an order for 4pairs of large socks, for a cost of £50.00, I was extremely upset to receive an invoice , telling me my order had been delivered and, cost £19.99. I sent an email immediately asking why there was a differential in price, only to be told, that I was on a special price of £50.00, despite the invoice I had by email, stating much less. My frustration was further heightened when I got home, to find out that they had sent S / M size, which are way too small. Having heard returns are at my expense, I would advise anyone thinking of buying any of their products, to give them a really wide berth. FEELS LIKE A SCAM. Poor customer service, poor quality product and poor after service. Andy Hibbert
Response from MyvitalflowsJul 11, 2024
Dear Andy, Thank you for sharing your experience with our company. We sincerely apologize for the issues with your recent order and the frustration it caused. We understand how disappointing it is to receive an incorrect invoice and the wrong size socks. This falls short of the service standard we aim to provide. Firstly, we apologize for the pricing confusion. We will review our processes to prevent such discrepancies in the future. Secondly, we regret that you received the wrong size. We are committed to resolving this promptly. Please contact our customer service team at [email protected] with your order details, and they will assist you in finding the best solution. We also apologize if you felt let down by our customer service. Despite double-checking, we did not find any emails from you. Your feedback is valuable, and we will address this internally to enhance our service quality. We appreciate your patience and understanding as we work to rectify this. Your feedback helps us improve and ensure better experiences for all our customers in the future. Sincerely, My Vital Flows