VeroReviews of myvero.com

My car was stolen just under a month ago. This insurance company have known about it since then and they have made the whole process super stressful. I have called almost every day for an update or for more information and every time I am talking to someone else who knows nothing about my claim. My car was written off and could not be repaired AT ALL and the lady on the phone told me it needs to be taken to turners to be sold? We don’t even have a turners in my town lol. They are making the whole situation difficult to make more money for THEMSELVES. They are a huge scam. Do not go with them for anything insurance.

It’s not even a one there a -10 they never get back to you. Always giving emails to email and don’t even get back or help cancelled my plan cause they seem like the biggest scam ever advise not to go with them

They do NOT care about the property owner, all they care about is getting they are 15%!! have not gotten one guest from them!!! they are three strikes and you’re not out. You can stay do whatever you want to the property. Their support team is no help whatsoever. This is the useless company.

Worst insurance company. It's taken 3 months to get a response. My car is still sitting at the authroised repairer and Vero still hasnt given approval to do the work. DO NOT USE THEM.

Dodgy company. No customer service at all. I have been advised to contact other parties insurance company . I haven’t got a policy document so far. They still send their insurance letters by post(not on registered post,no email or text) so that they can make excuses when you contact them.I have insured my car for 35000,but when I contacted them after an accident they said I will get only 19000,due to depreciation but they continue to charge me increased premium all these years without any notification .

I'm with other people here who say this is the worst customer experience of their life. I was hit by an uninsured driver 5 weeks ago and it took two weeks and repeated long phone calls for Vero/AMP to even have my car towed to a repairer - which I had to organise. I have been repeatedly told conflicting things, spent countless hours on the phone to different departments and reps, who all say they understand and then go and do the exact opposite of what I've been asking them to do. They have now told me my vehicle is a write off despite not having a market value of the car. In every conversation I have been clear and have never lost my temper despite their staff laughing at me when I explain how awful this process has been. Beyond frustrating, unprofessional and a mystery to me how this company is allowed to operate.

It has been six month that they approved my car repair but so far only performed part of the work approved. They took 3 months just to create a document required by IFSO. I changed address and informed them, they never confirmed the change of address despite several follow ups.

My husband and I are currently going through a very difficult situation with Vero Insurance. We recently had an accident, and despite providing sufficient evidence, our claim was declined based on assumptions that we believe are incorrect. We feel that our evidence was not properly considered. Unfortunately, this has been a very disappointing experience, and I would not recommend this company