VeroReviews of myvero.com

If you’re insured with Vero Insurance, you might as well consider yourself uninsured. Save yourself the frustration and look elsewhere. After recently having an accident where my vehicle was written off, I assumed that was exactly the kind of situation insurance is meant for. Apparently not. The claim was declined because the house my car hit supposedly didn’t suffer enough damage — therefore, according to them, the accident must not have happened. Interestingly, my neighbour and I both have photos and videos clearly showing the accident took place, but that didn’t seem to matter. It’s impressive how creative the excuses can get when it comes to avoiding a payout. Overall, a very disappointing and frustrating experience. If you enjoy paying for insurance that finds reasons not to cover you, this might be the perfect company for you.

Keep well away it’s just another Chinese cheap clothing company that send things out that properly cost about £2 charge £120 you complain they give you £35 back ?. Don’t know how they still getting away with it, stay well away and go shopping in shops

DO NOT BUY ANYTHING UNDER THE NAME “Lucia Vero” they are a scam website!! Products are not as described online and are super cheap!! I went to go request a refund and return the product and it forwarded me to a hacking website!!! I know I am never getting a return! Please save your money!!

With Vero for every insurance from last 4 plus years, recently has an crash and they decline my claim. Decline all the Policies leaving my home un insured with Mortgage. So unhelpful staff, when i ask them to issue deadlock letter so i can go to ombudsman, they came back to me saying your claim is still under review with CRC team, if claim is under review why on this earth you cancelled all my other insurances, because there decline it is extremely getting hard to get insurance now. Never go to them . They are the worst company to deal with.

Do NOT get their roadside assistance, it is a scam that ends up meaning you fork out more money than you get in return. It does not cover towing (I was forced to pay for this myself). I provided a tyre which they deemed unacceptable despite it being the same model, this meant they refused to tow. Awful company

I am with everyone else here, and thinking that Vero is the absolute worst Insurance experience of my life. I’ve never struck such indifference to a claim and such utter incompetence. I am astounded that ANZ recommend them and that they are the insurance company that I insured through my Internet banking with. I will be cancelling all my policies with them and moving to another company. Incompetence doesn’t even begin to describe them. They are just utterly indifferent and will do anything to say they can’t help. Just awful. Avoid like the plague.

Avoid this company. After storm damage it’s an on going battle to get paid out. Then they only want to pay less that it costs. Absolutely dreadful company to deal with.

Very poor customer support from when our car was deemed a write off. Even after they canceled the policy and paid our finance on the car they kept taking payments out many phone calls later and 6 weeks wait for it to sorted out fully.